Total CFPB mortgage complaint records
103
Institution profile
WaFd Bank
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 11 |
| 2014 | 11 |
| 2015 | 13 |
| 2016 | 15 |
| 2017 | 6 |
| 2018 | 7 |
| 2019 | 5 |
| 2020 | 6 |
| 2021 | 7 |
| 2022 | 8 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 2 |
| 2026 | 3 |
Leading issues
Loan servicing, payments, escrow account
None
18
Loan modification,collection,foreclosure
None
17
Trouble during payment process
None
17
Applying for a mortgage or refinancing an existing mortgage
None
11
Application, originator, mortgage broker
None
8
View all issues (15)
Closing on a mortgage
None
8
Settlement process and costs
None
6
Credit decision / Underwriting
None
4
Struggling to pay mortgage
None
4
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
4
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Trouble during payment process
Interest rate
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Payment process
1
States
Washington
38
California
15
Arizona
14
Oregon
8
New Mexico
5
View all states (16)
Nevada
4
Utah
4
Idaho
3
Illinois
3
Texas
3
Florida
1
Minnesota
1
Missouri
1
New York
1
None
1
Tennessee
1
Company response
Closed with explanation
93
Closed with monetary relief
9
Closed
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
103
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.