Total CFPB mortgage complaint records
8
Institution profile
Busey Bank
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2022 | 3 |
| 2023 | 1 |
| 2025 | 3 |
| 2026 | 1 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Closing on a mortgage
None
1
Incorrect information on your report
Information is missing that should be on the report
1
View all issues (8)
Struggling to pay mortgage
None
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
None
1
States
Missouri
6
Illinois
2
Company response
Closed with explanation
8
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
8
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.