Total CFPB mortgage complaint records
62
Public institution profile · Bank · Not a recommendation
BankWilmington, DEActive
FDIC certificate 57203
Data observedAugust 5, 2026Section records may have different source dates.
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
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HMDA
Reported records for the selected year. These figures are not a lender score.
HMDAThe year selector below shows each published activity year.
Mortgage activity reported in HMDA
CFPB
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
62
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2016 | 1 |
| 2017 | 11 |
| 2018 | 7 |
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 31 |
| 2025 | 3 |
| 2026 | 1 |
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
30
Struggling to pay mortgage
None
12
Closing on a mortgage
None
7
Closing on a mortgage
Changes in loan terms during or after closing
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Trouble during payment process
None
3
Application, originator, mortgage broker
None
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Loan modification,collection,foreclosure
None
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
Florida
8
Texas
6
California
5
New York
5
Tennessee
4
Pennsylvania
3
Georgia
2
Illinois
2
Maryland
2
Michigan
2
Missouri
2
New Jersey
2
North Carolina
2
Ohio
2
Virginia
2
Arizona
1
Colorado
1
District of Columbia
1
Indiana
1
Iowa
1
Massachusetts
1
Minnesota
1
Nevada
1
Oklahoma
1
Oregon
1
Rhode Island
1
South Carolina
1
South Dakota
1
Closed with explanation
60
Closed with monetary relief
2
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
62
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICObserved date for the NIC institution record.
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
Fields below supplement the primary source baseline and are shown only when present on the public profile.
Locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
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History
Events are listed by date. The source event type is kept with the record.
HistoryEvent dates come from the source row. The observed date is when USMI reviewed the file.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
Source reviewed2026-08-05
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
Source reviewed2026-08-05
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
Source reviewed2026-08-05
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.