Total CFPB mortgage complaint records
62
Institution profile
Barclays Bank Delaware
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2016 | 1 |
| 2017 | 11 |
| 2018 | 7 |
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 31 |
| 2025 | 3 |
| 2026 | 1 |
Leading issues
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
30
Struggling to pay mortgage
None
12
Closing on a mortgage
None
7
Closing on a mortgage
Changes in loan terms during or after closing
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
View all issues (10)
Trouble during payment process
None
3
Application, originator, mortgage broker
None
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Loan modification,collection,foreclosure
None
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Florida
8
Texas
6
California
5
New York
5
Tennessee
4
View all states (28)
Pennsylvania
3
Georgia
2
Illinois
2
Maryland
2
Michigan
2
Missouri
2
New Jersey
2
North Carolina
2
Ohio
2
Virginia
2
Arizona
1
Colorado
1
District of Columbia
1
Indiana
1
Iowa
1
Massachusetts
1
Minnesota
1
Nevada
1
Oklahoma
1
Oregon
1
Rhode Island
1
South Carolina
1
South Dakota
1
Company response
Closed with explanation
60
Closed with monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
62
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.