Total CFPB mortgage complaint records
191
Institution profile
Webster Bank, National Association
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 14 |
| 2014 | 12 |
| 2015 | 16 |
| 2016 | 11 |
| 2017 | 10 |
| 2018 | 17 |
| 2019 | 11 |
| 2020 | 16 |
| 2021 | 7 |
| 2022 | 17 |
| 2023 | 20 |
| 2024 | 28 |
| 2025 | 10 |
| 2026 | 2 |
Leading issues
Trouble during payment process
None
42
Loan servicing, payments, escrow account
None
24
Loan modification,collection,foreclosure
None
19
Struggling to pay mortgage
None
19
Applying for a mortgage or refinancing an existing mortgage
None
16
View all issues (31)
Trouble during payment process
Payment process
10
Application, originator, mortgage broker
None
8
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
7
Closing on a mortgage
None
6
Settlement process and costs
None
4
Trouble during payment process
Escrow, taxes, or insurance
4
Credit decision / Underwriting
None
3
Incorrect information on your report
Account status incorrect
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
2
Closing on a mortgage
Closing disclosure or other related disclosures
2
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
2
Incorrect information on your report
Account information incorrect
2
Struggling to pay mortgage
Foreclosure
2
Trouble during payment process
Private mortgage insurance (PMI)
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Fees or costs after closing
1
Incorrect information on your report
Information is missing that should be on the report
1
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Interest rate
1
Trouble during payment process
Lien release
1
Trouble during payment process
Paying off the loan
1
States
Connecticut
100
Massachusetts
25
New York
25
Rhode Island
13
Illinois
5
View all states (20)
None
4
New Jersey
3
Arizona
2
California
2
Michigan
2
Florida
1
Kansas
1
Maryland
1
Missouri
1
New Hampshire
1
New Mexico
1
Oregon
1
Texas
1
Vermont
1
Virginia
1
Company response
Closed with explanation
178
Closed with monetary relief
13
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
191
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.