U.S. Mortgage Index

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Public institution profile · Bank · Not a recommendation

Webster Bank, National Association

BankStamford, CTActive

FDIC certificate 18221

Data observedAugust 5, 2026Section records may have different source dates.

Identifiers, verification, and corrections

Stable identifiers

Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.

FDIC certificate
18221
company ID
Not published — no verified match
More identifiers
Federal Reserve
761806
OCC charter number
24469
Not published — no verified match
Official website
https://www.websterbank.com

Verify at FDICVerify at FFIEC NIC / regulator

Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Profile notes

This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.

Data correction

Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.

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At a glance

Institution type
Bank
Status
Active
Headquarters
Stamford, CT
HMDA activity
Published activity year 2025
Listed branch locations
0
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam March 1, 1995
Institution history
21 published events

What USMI publishes

Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.

Institution type
Bank
Status
Active
Headquarters
Stamford, CT
activity
Published activity year 2025
Listed branch locations
0
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam March 1, 1995
Institution history
21 published events

Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.

What this profile is not

  • Not a lender recommendation or ranking.
  • Not a mortgage rate sheet or quote.
  • Not an underwriting, approval, or eligibility decision.
  • Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
  • Not a complaint-resolution channel.
  • Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.

HMDA

Mortgage activity

Reported records for the selected year. These figures are not a lender score.

6,428reported records

3,106reported originations

2025 reported mortgage activity. Source: HMDA.

HMDA2025The year selector below shows each published activity year.

Ask about this activity

activity

Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.

Geographynationwide

HMDA source observed2026-08-09

HMDA records

6,428

2025

Loan originations

3,106

2025

Denials

1,206

2025

Withdrawals

578

2025

Denial rate among decisioned applications

27.1%

2025

Annual history

Scroll sideways to review every HMDA column.

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
20256,4283,1061391,20657827.1%
20246,1283,2111491,13962125.3%
20236,6303,7782031,23251723.6%
202212,0017,4275042,06682320.7%
202113,9798,5076202,21597919.5%
202013,1047,2936652,5201,27324.1%
201913,0526,8965892,9071,08828.0%
20189,8705,0734262,5701,01031.9%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional6,415
FHA10
VA3
RHS / FSA0
Home purchase2,253
Home improvement1,244
Refinancing2,049
Cash-out refinancing155

State reporting

23 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.

CFPB

CFPB consumer submissions

Complaints are consumer submissions and are not findings of wrongdoing.

CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.

Ask about these complaints

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

191

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
201314
201412
201516
201611
201710
201817
201911
202016
20217
202217
202320
202428
202510
20262

Leading issues

  1. Trouble during payment process

    None

    42

  2. Loan servicing, payments, escrow account

    None

    24

  3. Loan modification,collection,foreclosure

    None

    19

  4. Struggling to pay mortgage

    None

    19

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    16

View all issues (31)

  1. Trouble during payment process

    Payment process

    10

  2. Application, originator, mortgage broker

    None

    8

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    7

  4. Closing on a mortgage

    None

    6

  5. Settlement process and costs

    None

    4

  6. Trouble during payment process

    Escrow, taxes, or insurance

    4

  7. Credit decision / Underwriting

    None

    3

  8. Incorrect information on your report

    Account status incorrect

    3

  9. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    3

  10. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    2

  11. Closing on a mortgage

    Closing disclosure or other related disclosures

    2

  12. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  13. Incorrect information on your report

    Account information incorrect

    2

  14. Struggling to pay mortgage

    Foreclosure

    2

  15. Trouble during payment process

    Private mortgage insurance (PMI)

    2

  16. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  17. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  18. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    1

  19. Closing on a mortgage

    Changes in loan terms during or after closing

    1

  20. Closing on a mortgage

    Fees or costs after closing

    1

  21. Incorrect information on your report

    Information is missing that should be on the report

    1

  22. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    1

  23. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  24. Trouble during payment process

    Interest rate

    1

  25. Trouble during payment process

    Lien release

    1

  26. Trouble during payment process

    Paying off the loan

    1

States

  1. Connecticut

    100

  2. Massachusetts

    25

  3. New York

    25

  4. Rhode Island

    13

  5. Illinois

    5

View all states (20)

  1. None

    4

  2. New Jersey

    3

  3. Arizona

    2

  4. California

    2

  5. Michigan

    2

  6. Florida

    1

  7. Kansas

    1

  8. Maryland

    1

  9. Missouri

    1

  10. New Hampshire

    1

  11. New Mexico

    1

  12. Oregon

    1

  13. Texas

    1

  14. Vermont

    1

  15. Virginia

    1

Company response

  1. Closed with explanation

    178

  2. Closed with monetary relief

    13

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    191

How to read these figures

Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology

Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.

Regulatory records

Regulatory & institutional records

Only records that apply to this institution are shown. Identifiers stay as published.

FFIEC NICAugust 19, 2026Observed date for the NIC institution record.

Ask about this regulatory record

Institution identity

FDIC BankFind baseline

FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.

Legal name
Webster Bank, National Association
Display name
Webster Bank, National Association
Institution status
Active
FDIC insured
Yes
FDIC insured since
July 1, 1960
Established date
January 1, 1870
Charter class
National bank, member of the Federal Reserve System (FRS)
Primary federal regulator
Office of the Comptroller of the Currency
Headquarters
Stamford, CT, 06905, United States
Website
https://www.websterbank.com
FDIC certificate number
18221
Federal Reserve
761806
OCC charter number
24469
Domestic location count
195
Source observed
August 5, 2026

Regulatory information

Regulatory profile

Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.

Regulatory identity

Institution status
ACTIVE
Primary federal regulator
OCC
Institution type
National Bank
Primary activity
NAICS 52211
FDIC certificate
18221
Federal Reserve
761806
WV0OVGBTLUP1XIUJE722
Headquarters
200 Elm Street, Stamford, CT, 06902, United States
Primary deposit insurer
Deposit Insurance Fund (DIF)
Source observed
August 19, 2026

Community Reinvestment Act (CRA)

Latest available CRA evaluation

Rating
Satisfactory
Exam date
March 1, 1995
Regulator
FDIC
Examination method
Not Reported

This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.

CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.

Historical CRA evaluations

Scroll sideways to see every CRA examination column.

Historical CRA evaluations
Exam dateCRA ratingRegulatorExamination method
March 1, 1995SatisfactoryFDICNot Reported
November 1, 1992SatisfactoryFDICNot Reported

Read the methodology

Formal hierarchy

FFIEC NIC hierarchy rows

13

Showing 1 through 13 of 13 relationship records

FFIEC NIC organizational relationships
RelationshipInstitutionTypeLocation
Direct relationshipAMETROS FINANCIAL CORP.Domestic Entity OtherWilmington, MA
Direct relationshipBEND FINANCIAL, INC.Domestic Entity OtherStamford, CT
Direct relationshipINTERLINK INSURED SWEEP LLCDomestic Entity OtherStamford, CT
Direct relationshipSECURE INC.Domestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER COMMUNITY DEVELOPMENT CORPORATIONDomestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER INVESTMENT SERVICE, INC.Domestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER LICENSING, LLCDomestic Entity OtherStamford, CT
Direct relationshipWEBSTER MORTGAGE INVESTMENT CORPORATIONDomestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER PREFERRED CAPITAL CORPORATIONDomestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER PUBLIC FINANCE CORPORATIONDomestic Entity OtherWaterbury, CT
Direct relationshipWEBSTER SERVICING LLCDomestic Entity OtherSheboygan, WI
Direct relationshipWEBSTER WEALTH ADVISORS, INC.Domestic Entity OtherStamford, CT
ROOT_INSTITUTIONWEBSTER BANK, NATIONAL ASSOCIATIONNational BankStamford, CT

These rows are the FFIEC NIC formal hierarchy. They are not branch locations and they are not the separate institution-relationship records.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

Additional profile fields

Fields below supplement the primary source baseline and are shown only when present on the public profile.

Entity type
FDIC-insured national bank

Locations

Branch and office locations

Start with the published count and primary location. Search stays paged so the first view stays readable.

FFIEC NIC branchesBranch rows are paged. Filters stay in the page address.

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Branch locations

Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.

No published branch result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

History

Institution history

Events are listed by date. The source event type is kept with the record.

HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.

Ask about this history

Institution history

History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.

Institutional history

FFIEC NIC history events

21

Showing 1 through 21 of 21 history events

FFIEC NIC institutional history events
Event dateEvent typeRelated institution
April 1, 2022Charter Discontinued (Merger or Purchase & Assumption)WEBSTER CAPITAL FINANCE, INC
April 1, 2022Charter Discontinued (Merger or Purchase & Assumption)WEBSTER BUSINESS CREDIT CORPORATION
February 1, 2022Charter Discontinued (Merger or Purchase & Assumption)—
October 7, 2006Charter Discontinued (Merger or Purchase & Assumption)—
March 1, 2005Charter Discontinued (Merger or Purchase & Assumption)—
December 4, 2004Charter Discontinued (Merger or Purchase & Assumption)FIRST CITY BANK
May 15, 2004Charter Discontinued (Merger or Purchase & Assumption)—
April 20, 2004Charter Discontinued (Merger or Purchase & Assumption)WEBSTER TRUST COMPANY, NATIONAL ASSOCIATION
November 8, 2003Charter Discontinued (Merger or Purchase & Assumption)NORTH AMERICAN BANK AND TRUST COMPANY, THE
June 24, 2000Charter Discontinued (Merger or Purchase & Assumption)—
December 2, 1999Charter Discontinued (Merger or Purchase & Assumption)—
December 2, 1999Charter Discontinued (Merger or Purchase & Assumption)—
December 2, 1999Charter Discontinued (Merger or Purchase & Assumption)—
December 2, 1999Charter Discontinued (Merger or Purchase & Assumption)—
May 20, 1999Charter Discontinued (Merger or Purchase & Assumption)—
April 24, 1999Charter Discontinued (Merger or Purchase & Assumption)—
April 16, 1998Charter Discontinued (Merger or Purchase & Assumption)—
August 1, 1997Charter Discontinued (Merger or Purchase & Assumption)—
February 1, 1997Charter Discontinued (Merger or Purchase & Assumption)—
November 1, 1995Charter Discontinued (Merger or Purchase & Assumption)SHELTON SAVINGS BANK
November 1, 1995Charter Discontinued (Merger or Purchase & Assumption)FIRST FEDERAL BANK

These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

SourcesEach source keeps its own observed date. Dates are not combined into one profile date.

Ask about these sources

Sources & methodology

Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.

CFPB Consumer Complaint Database search

Consumer Financial Protection Bureau

Source reviewed2026-08-05

Limitation

Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.

Methodology

HMDA modified LAR

Consumer Financial Protection Bureau

Source reviewed2026-08-05

Limitation

HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.

Methodology

Cite this profile

Related research pages