HMDA records
1,518
2025
Public institution profile · Bank · Not a recommendation
SmartBank
BankPigeon Forge, TNActive
FDIC certificate 58463
Data observedAugust 5, 2026Section records may have different source dates.
- Public-source data
- Source-linked records
- No paid lender rankings
- See methodology
- Correct the record
Identifiers, verification, and corrections
Stable identifiers
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
- FDIC certificate
- 58463
- company ID
- Not published — no verified match
More identifiers
- Federal Reserve
- 3532641
- OCC charter number
- Not published — no verified match
- Not published — no verified match
- Official website
- http://www.smartbank.com
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Data correction
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionAt a glance
- Institution type
- Bank
- Status
- Active
- Headquarters
- Pigeon Forge, TN
- HMDA activity
- Published activity year 2025
- Listed branch locations
- 41
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- Satisfactory, exam July 22, 2024
- Institution history
- 7 published events
What USMI publishes
Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
- Institution type
- Bank
- Status
- Active
- Headquarters
- Pigeon Forge, TN
- activity
- Published activity year 2025
- Listed branch locations
- 41
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- Satisfactory, exam July 22, 2024
- Institution history
- 7 published events
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
What this profile is not
- Not a lender recommendation or ranking.
- Not a mortgage rate sheet or quote.
- Not an underwriting, approval, or eligibility decision.
- Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
- Not a complaint-resolution channel.
- Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.
HMDA
Mortgage activity
Reported records for the selected year. These figures are not a lender score.
1,518reported records
1,025reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
activity
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
Loan originations
1,025
2025
Denials
170
2025
Withdrawals
48
2025
Denial rate among decisioned applications
12.9%
2025
Annual history
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 1,518 | 1,025 | 120 | 170 | 48 | 12.9% |
| 2024 | 1,395 | 827 | 135 | 178 | 54 | 15.6% |
| 2023 | 1,214 | 728 | 57 | 153 | 37 | 16.3% |
| 2022 | 1,691 | 1,097 | 138 | 184 | 72 | 13.0% |
| 2021 | 1,295 | 901 | 118 | 99 | 34 | 8.9% |
| 2020 | 1,203 | 956 | 12 | 70 | 121 | 6.7% |
| 2019 | 780 | 629 | 12 | 57 | 58 | 8.2% |
| 2018 | 750 | 553 | 26 | 51 | 89 | 8.1% |
Detailed activity
Loan type and purpose
| Category | HMDA records |
|---|---|
| Conventional | 1,334 |
| FHA | 118 |
| VA | 53 |
| RHS / FSA | 13 |
| Home purchase | 842 |
| Home improvement | 213 |
| Refinancing | 127 |
| Cash-out refinancing | 48 |
State reporting
14 states / territories reported
How to read these figures
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
CFPB consumer submissions
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
CFPB Mortgage Complaint Activity
No published complaint result found
No mapped CFPB mortgage complaint activity is currently published on this profile under U.S. Mortgage Index's verified entity-matching methodology. This is not a finding that no complaint exists under another company name, affiliate, source attribution, period, or configuration.
This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau.
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Regulatory & institutional records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
Institution identity
FDIC BankFind baseline
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
- Legal name
- SmartBank
- Display name
- SmartBank
- Institution status
- Active
- FDIC insured
- Yes
- FDIC insured since
- January 8, 2007
- Established date
- January 8, 2007
- Charter class
- State-chartered commercial bank, member of the Federal Reserve System (FRS)
- Primary federal regulator
- Federal Reserve Board
- Headquarters
- Pigeon Forge, TN, 37863, United States
- Website
- http://www.smartbank.com
- FDIC certificate number
- 58463
- Federal Reserve
- 3532641
- Domestic location count
- 43
- Source observed
- August 5, 2026
Regulatory information
Regulatory profile
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
Regulatory identity
- Institution status
- ACTIVE
- Primary federal regulator
- FRS
- Institution type
- State Member Bank
- Primary activity
- NAICS 52211
- FDIC certificate
- 58463
- Federal Reserve
- 3532641
- 549300GZY55UGMUMI322
- Headquarters
- 2430 Teaster Lane, Suite 205, Pigeon Forge, TN, 37863, United States
- Primary deposit insurer
- Deposit Insurance Fund (DIF)
- Source observed
- August 19, 2026
Community Reinvestment Act (CRA)
Latest available CRA evaluation
- Rating
- Satisfactory
- Exam date
- July 22, 2024
- Regulator
- Federal Reserve
- Examination method
- Large Bank Exam
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.
Historical CRA evaluations
Scroll sideways to see every CRA examination column.
| Exam date | CRA rating | Regulator | Examination method |
|---|---|---|---|
| July 22, 2024 | Satisfactory | Federal Reserve | Large Bank Exam |
| September 13, 2021 | Satisfactory | Federal Reserve | Large Bank Exam |
| August 5, 2019 | Satisfactory | Federal Reserve | Intermediate Small Bank |
| August 1, 2016 | Satisfactory | Federal Reserve | Intermediate Small Bank |
| June 11, 2012 | Satisfactory | Federal Reserve | Intermediate Small Bank |
| June 16, 2008 | Satisfactory | Federal Reserve | Small Bank |
Formal hierarchy
FFIEC NIC hierarchy rows
5
Showing 1 through 5 of 5 relationship records
| Relationship | Institution | Type | Location |
|---|---|---|---|
| Direct relationship | FOUNTAIN EQUIPMENT FINANCE, LLC | Finance Company | Knoxville, TN |
| Direct relationship | SB AVIATION, LLC | Domestic Entity Other | Knoxville, TN |
| Direct relationship | SMART INVESTMENT MANAGEMENT, INC. | Domestic Entity Other | Knoxville, TN |
| Direct relationship | SMARTHOLDINGS I, INC | Domestic Entity Other | Pigeon Forge, TN |
| ROOT_INSTITUTION | SMARTBANK | State Member Bank | Pigeon Forge, TN |
These rows are the FFIEC NIC formal hierarchy. They are not branch locations and they are not the separate institution-relationship records.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Additional profile fields
Fields below supplement the primary source baseline and are shown only when present on the public profile.
- Entity type
- FDIC-insured state-chartered member bank
Locations
Branch and office locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Branch locations
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Branch network
Listed locations
41
Showing 1 through 41 of 41 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| AUBURN BRANCH | 1940 East Samford Ave | Auburn | AL | 36830 |
| BIRMINGHAM BRANCH | 101 Office Park Dr. | Birmingham | AL | 35223 |
| CHATOM BRANCH | 16780 Jordan Street | Chatom | AL | 36518 |
| DOTHAN BRANCH | 170 East Main ST | Dothan | AL | 36301 |
| FAIRHOPE BRANCH | 106 Ecor Rouge Place | Fairhope | AL | 36532 |
| HUNTSVILLE BRANCH | 300 Clinton Avenue West | Huntsville | AL | 35801 |
| JACKSON BRANCH | 1600 College Avenue | Jackson | AL | 36545 |
| MCINTOSH BRANCH | 158 Commerce Street | Mcintosh | AL | 36553 |
| MOBILE BRANCH | 3704 Dauphin Street | Mobile | AL | 36608 |
| MONTGOMERY BRANCH | 207 Montgomery Street, Suite 100 | Montgomery | AL | 36104 |
| NORTHPORT BRANCH | 2000 Lurleen B. Wallace Boulevard | Northport | AL | 35476 |
| THOMASVILLE BRANCH | 33219 Highway 43 | Thomasville | AL | 36784 |
| INDIAN HILLS BRANCH | 230 Mcfarland Circle North | Tuscaloosa | AL | 35406 |
| UNIVERSITY BRANCH | 2301 University Boulevard | Tuscaloosa | AL | 35401 |
| DESTIN BRANCH | 34990 Emerald Coast Pkwy Ste 100 | Destin | FL | 32541 |
| PANAMA CITY HIGHWAY 77 BRANCH | 2713 Highway 77 | Panama City | FL | 32405 |
| PENSACOLA DOWNTOWN BRANCH | 201 North Palafox Street | Pensacola | FL | 32502 |
| TALLAHASSEE BRANCH | 2375 Centerville Rd. | Tallahassee | FL | 32308 |
| ALCOA | 109 Associates Boulevard | Alcoa | TN | 37701 |
| EAST RIDGE BRANCH | 4154 Ringgold Road | Chattanooga | TN | 37412 |
| GUNBARREL BRANCH | 2280 Gunbarrel Road | Chattanooga | TN | 37421 |
| MILLER PLAZA BRANCH | 835 Georgia Avenue | Chattanooga | TN | 37402 |
| KEITH STREET BRANCH | 3200 Keith Street Northwest | Cleveland | TN | 37312 |
| COOKEVILLE BRANCH | 1080 Interstate Drive | Cookeville | TN | 38501 |
| CROSSVILLE BRANCH | 807 North Main Street | Crossville | TN | 38555 |
| FRANKLIN BRANCH | 9050 Carothers Parkway | Franklin | TN | 37067 |
| GATLINBURG OFFICE | 570 East Parkway | Gatlinburg | TN | 37738 |
| HIXSON BRANCH | 5319 Highway 153 | Hixson | TN | 37343 |
| JAMESTOWN BRANCH | 500 North Main Street | Jamestown | TN | 38556 |
| BEARDEN BRANCH | 5401 Kingston Pike, Suite 600 | Knoxville | TN | 37919 |
| CEDAR BLUFF BRANCH | 202 Advantage Place | Knoxville | TN | 37922 |
| FARRAGUT OFFICE | 11216 Kingston Pike | Knoxville | TN | 37934 |
| MARYVILLE BRANCH | 214 Keller Lane | Maryville | TN | 37801 |
| MURFREESBORO PARKWAY BRANCH | 1605 Medical Center Parkway | Murfreesboro | TN | 37129 |
| OOLTEWAH BRANCH | 8966 Old Lee Highway | Ooltewah | TN | 37363 |
| DOLLY PARTON PARKWAY BRANCH | 710 Dolly Parton Parkway | Sevierville | TN | 37862 |
| SEVIERVILLE BRANCH | 1011 Parkway | Sevierville | TN | 37862 |
| SEVIERVILLE MAIN | 111 East Main Street | Sevierville | TN | 37862 |
| SEYMOUR BRANCH | 11403 Chapman Highway | Seymour | TN | 37865 |
| TULLAHOMA BRANCH | 1400 North Jackson Street | Tullahoma | TN | 37388 |
| WARTBURG BRANCH | 705 Main Street | Wartburg | TN | 37887 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Institution history
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
Institution history
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
Institutional history
FFIEC NIC history events
7
Showing 1 through 7 of 7 history events
| Event date | Event type | Related institution |
|---|---|---|
| September 1, 2021 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| March 1, 2020 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| November 1, 2018 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 1, 2018 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| November 1, 2017 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| February 27, 2016 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 20, 2012 | Failure - Government Assistance Provided | GULFSOUTH PRIVATE BANK |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources & methodology
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
FDIC BankFind
Source reviewed2026-08-05
Limitation
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
CFPB Consumer Complaint Database search
Source reviewed2026-08-05
Limitation
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
HMDA modified LAR
Source reviewed2026-08-05
Limitation
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
FFIEC NIC institution profile
Source reviewed2026-08-19
Limitation
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
FFIEC NIC branches
Source reviewed2026-08-19
Limitation
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
FFIEC NIC organizational hierarchy
Source reviewed2026-08-19
Limitation
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
FFIEC NIC institution history
Source reviewed2026-08-19
Limitation
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.
FFIEC CRA Ratings Database
Source reviewed2026-08-28
Limitation
A CRA rating is the regulator's examination result for the date shown. It is not a USMI rating.