Total CFPB mortgage complaint records
113
Institution profile
Popular Bank
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 14 |
| 2014 | 7 |
| 2015 | 20 |
| 2016 | 19 |
| 2017 | 18 |
| 2018 | 15 |
| 2019 | 5 |
| 2020 | 8 |
| 2021 | 3 |
| 2022 | 3 |
Leading issues
Loan servicing, payments, escrow account
None
39
Loan modification,collection,foreclosure
None
20
Trouble during payment process
None
18
Struggling to pay mortgage
None
15
Closing on a mortgage
None
7
View all issues (10)
Application, originator, mortgage broker
None
4
Applying for a mortgage or refinancing an existing mortgage
None
4
Credit decision / Underwriting
None
3
Incorrect information on your report
Account information incorrect
2
Other
None
1
States
California
34
Illinois
15
Florida
11
Texas
6
Arizona
5
View all states (22)
New Jersey
5
New York
5
Massachusetts
4
Alabama
3
North Carolina
3
Utah
3
Washington
3
Colorado
2
Michigan
2
Nevada
2
None
2
Ohio
2
Virginia
2
Hawaii
1
Maryland
1
Minnesota
1
Oregon
1
Company response
Closed with explanation
94
Closed with non-monetary relief
12
Closed with monetary relief
7
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
112
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.