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Institution profile

PLAZA HOME MTG

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

295

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20138
201417
201522
201634
201725
201821
201925
202033
202135
202225
202311
202413
202513
202613

Leading issues

  1. Trouble during payment process

    None

    97

  2. Loan servicing, payments, escrow account

    None

    42

  3. Struggling to pay mortgage

    None

    32

  4. Closing on a mortgage

    None

    20

  5. Loan modification,collection,foreclosure

    None

    20

View all issues (31)

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    15

  2. Application, originator, mortgage broker

    None

    12

  3. Settlement process and costs

    None

    7

  4. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    7

  5. Trouble during payment process

    Payment process

    5

  6. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    4

  7. Closing on a mortgage

    Closing disclosure or other related disclosures

    3

  8. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    3

  9. Trouble during payment process

    Escrow, taxes, or insurance

    3

  10. Trouble during payment process

    Loan sold or transferred to another company

    3

  11. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    2

  12. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  13. Credit decision / Underwriting

    None

    2

  14. Incorrect information on your report

    Account status incorrect

    2

  15. Other

    None

    2

  16. Struggling to pay mortgage

    Foreclosure

    2

  17. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  18. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  19. Closing on a mortgage

    Delays with the closing process

    1

  20. Closing on a mortgage

    Fees or costs after closing

    1

  21. Credit monitoring or identity theft protection services

    Billing dispute for services

    1

  22. Incorrect information on your report

    Account information incorrect

    1

  23. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  24. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  25. Trouble during payment process

    Fees charged

    1

  26. Trouble during payment process

    Lien release

    1

States

  1. California

    47

  2. New York

    31

  3. Florida

    28

  4. Texas

    21

  5. New Jersey

    15

View all states (42)

  1. Hawaii

    11

  2. Illinois

    10

  3. Pennsylvania

    10

  4. Connecticut

    8

  5. Maryland

    8

  6. Oregon

    8

  7. Ohio

    7

  8. Washington

    7

  9. Arizona

    6

  10. Colorado

    6

  11. Georgia

    6

  12. Massachusetts

    6

  13. North Carolina

    6

  14. None

    5

  15. Virginia

    5

  16. Michigan

    4

  17. Minnesota

    4

  18. Louisiana

    3

  19. Montana

    3

  20. Nevada

    3

  21. Alaska

    2

  22. Delaware

    2

  23. Indiana

    2

  24. Kansas

    2

  25. Missouri

    2

  26. Nebraska

    2

  27. Oklahoma

    2

  28. South Carolina

    2

  29. Utah

    2

  30. Wisconsin

    2

  31. Alabama

    1

  32. Iowa

    1

  33. Kentucky

    1

  34. Maine

    1

  35. Mississippi

    1

  36. New Hampshire

    1

  37. New Mexico

    1

Company response

  1. Closed with explanation

    274

  2. Closed with monetary relief

    16

  3. Closed with non-monetary relief

    4

  4. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    286

  2. No

    9

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology