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Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

731

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20121
201313
201419
201520
201626
201732
201826
201936
202080
2021163
202291
202359
202439
202556
202670

Leading issues

  1. Trouble during payment process

    None

    217

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    121

  3. Closing on a mortgage

    None

    92

  4. Application, originator, mortgage broker

    None

    44

  5. Trouble during payment process

    Escrow, taxes, or insurance

    31

View all issues (40)

  1. Struggling to pay mortgage

    None

    26

  2. Loan servicing, payments, escrow account

    None

    16

  3. Settlement process and costs

    None

    16

  4. Trouble during payment process

    Payment process

    13

  5. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    12

  6. Closing on a mortgage

    Changes in loan terms during or after closing

    11

  7. Closing on a mortgage

    Closing disclosure or other related disclosures

    11

  8. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    11

  9. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    11

  10. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    9

  11. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    8

  12. Closing on a mortgage

    Fees or costs after closing

    8

  13. Credit decision / Underwriting

    None

    8

  14. Trouble during payment process

    Loan sold or transferred to another company

    8

  15. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    7

  16. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    6

  17. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    5

  18. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    5

  19. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    5

  20. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    3

  21. Loan modification,collection,foreclosure

    None

    3

  22. Struggling to pay mortgage

    Foreclosure

    3

  23. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    2

  24. Closing on a mortgage

    Delays with the closing process

    2

  25. Improper use of your report

    Credit inquiries on your report that you don't recognize

    2

  26. Incorrect information on your report

    Account information incorrect

    2

  27. Incorrect information on your report

    Account status incorrect

    2

  28. Incorrect information on your report

    Information is missing that should be on the report

    2

  29. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    2

  30. Trouble during payment process

    Paying off the loan

    2

  31. Improper use of your report

    Received unsolicited financial product or insurance offers after opting out

    1

  32. Improper use of your report

    Reporting company used your report improperly

    1

  33. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  34. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    1

  35. Trouble during payment process

    Fees charged

    1

States

  1. Illinois

    103

  2. California

    95

  3. Texas

    61

  4. Florida

    54

  5. New Jersey

    41

View all states (50)

  1. Massachusetts

    40

  2. Georgia

    28

  3. Pennsylvania

    26

  4. North Carolina

    24

  5. Colorado

    23

  6. New York

    23

  7. Arizona

    20

  8. Virginia

    17

  9. Maryland

    14

  10. Ohio

    14

  11. Connecticut

    13

  12. Nevada

    12

  13. South Carolina

    11

  14. Washington

    11

  15. Minnesota

    10

  16. Indiana

    9

  17. Michigan

    7

  18. Missouri

    7

  19. Tennessee

    7

  20. Wisconsin

    7

  21. Idaho

    6

  22. None

    6

  23. Alabama

    4

  24. Kentucky

    4

  25. Rhode Island

    4

  26. Louisiana

    3

  27. Oklahoma

    3

  28. District of Columbia

    2

  29. Maine

    2

  30. Montana

    2

  31. New Hampshire

    2

  32. New Mexico

    2

  33. Utah

    2

  34. Alaska

    1

  35. AP

    1

  36. Arkansas

    1

  37. Delaware

    1

  38. Hawaii

    1

  39. Nebraska

    1

  40. North Dakota

    1

  41. Oregon

    1

  42. South Dakota

    1

  43. Vermont

    1

  44. West Virginia

    1

  45. Wyoming

    1

Company response

  1. Closed with explanation

    701

  2. Closed with monetary relief

    23

  3. In progress

    4

  4. Closed with non-monetary relief

    3

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    727

  2. No

    4

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology