HMDA records
152,500
2025
Public institution profile · Mortgage company · Not a recommendation
Also published as GUARANTEED RATE
Mortgage companyACTIVE
Primary category-specific identifier not published for this profile.
Data observedSection records may have different source dates.
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
Verification status not yet publishedVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionPublic records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
Source-backed identity fields for a nondepository mortgage or financial institution. FDIC insurance and NCUA charter identifiers are not applicable to this category.
HMDA
Reported records for the selected year. These figures are not a lender score.
152,500reported records
70,579reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
HMDA records
152,500
2025
Loan originations
70,579
2025
Denials
7,310
2025
Withdrawals
34,954
2025
Denial rate among decisioned applications
9.1%
2025
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 152,500 | 70,579 | 2,003 | 7,310 | 34,954 | 9.1% |
| 2024 | 124,492 | 62,820 | 1,786 | 6,368 | 27,593 | 9.0% |
| 2023 | 136,557 | 56,393 | 556 | 4,508 | 24,356 | 7.3% |
| 2022 | 175,142 | 82,163 | 1,009 | 7,278 | 38,442 | 8.0% |
| 2021 | 319,880 | 194,871 | 1,905 | 14,013 | 69,889 | 6.6% |
| 2020 | 264,365 | 171,683 | 2,000 | 11,412 | 70,891 | 6.2% |
| 2019 | 130,400 | 85,821 | 860 | 6,297 | 33,546 | 6.8% |
| 2018 | 88,748 | 58,192 | 468 | 4,785 | 23,021 | 7.5% |
| Category | HMDA records |
|---|---|
| Conventional | 115,263 |
| FHA | 23,407 |
| VA | 13,289 |
| RHS / FSA | 541 |
| Home purchase | 104,939 |
| Home improvement | 3,104 |
| Refinancing | 20,540 |
| Cash-out refinancing | 18,473 |
52 states / territories reported
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
731
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 13 |
| 2014 | 19 |
| 2015 | 20 |
| 2016 | 26 |
| 2017 | 32 |
| 2018 | 26 |
| 2019 | 36 |
| 2020 | 80 |
| 2021 | 163 |
| 2022 | 91 |
| 2023 | 59 |
| 2024 | 39 |
| 2025 | 56 |
| 2026 | 70 |
Trouble during payment process
None
217
Applying for a mortgage or refinancing an existing mortgage
None
121
Closing on a mortgage
None
92
Application, originator, mortgage broker
None
44
Trouble during payment process
Escrow, taxes, or insurance
31
Struggling to pay mortgage
None
26
Loan servicing, payments, escrow account
None
16
Settlement process and costs
None
16
Trouble during payment process
Payment process
13
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
12
Closing on a mortgage
Changes in loan terms during or after closing
11
Closing on a mortgage
Closing disclosure or other related disclosures
11
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
11
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
11
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
9
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
8
Closing on a mortgage
Fees or costs after closing
8
Credit decision / Underwriting
None
8
Trouble during payment process
Loan sold or transferred to another company
8
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
7
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
6
Applying for a mortgage or refinancing an existing mortgage
Application denials
5
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
5
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
5
Closing on a mortgage
Setting up an escrow account for taxes and insurance
3
Loan modification,collection,foreclosure
None
3
Struggling to pay mortgage
Foreclosure
3
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
2
Closing on a mortgage
Delays with the closing process
2
Improper use of your report
Credit inquiries on your report that you don't recognize
2
Incorrect information on your report
Account information incorrect
2
Incorrect information on your report
Account status incorrect
2
Incorrect information on your report
Information is missing that should be on the report
2
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
2
Trouble during payment process
Paying off the loan
2
Improper use of your report
Received unsolicited financial product or insurance offers after opting out
1
Improper use of your report
Reporting company used your report improperly
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Fees charged
1
Illinois
103
California
95
Texas
61
Florida
54
New Jersey
41
Massachusetts
40
Georgia
28
Pennsylvania
26
North Carolina
24
Colorado
23
New York
23
Arizona
20
Virginia
17
Maryland
14
Ohio
14
Connecticut
13
Nevada
12
South Carolina
11
Washington
11
Minnesota
10
Indiana
9
Michigan
7
Missouri
7
Tennessee
7
Wisconsin
7
Idaho
6
None
6
Alabama
4
Kentucky
4
Rhode Island
4
Louisiana
3
Oklahoma
3
District of Columbia
2
Maine
2
Montana
2
New Hampshire
2
New Mexico
2
Utah
2
Alaska
1
AP
1
Arkansas
1
Delaware
1
Hawaii
1
Nebraska
1
North Dakota
1
Oregon
1
South Dakota
1
Vermont
1
West Virginia
1
Wyoming
1
Closed with explanation
701
Closed with monetary relief
23
In progress
4
Closed with non-monetary relief
3
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
727
No
4
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Data not published for this profile. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
No published branch result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
History
Events are listed by date. The source event type is kept with the record.
HistoryEvent dates come from the source row. The observed date is when USMI reviewed the file.
No published institution history result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
No published source link is attached to this profile yet. That does not establish that no official record exists.