US Mortgage Intelligence

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Institution profile

Gateway First Bank

Bank · Active · Headquarters: Jenks, OK

Profile data observed August 5, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

219

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20121
20138
20149
201510
201616
201719
201819
201916
202012
202119
202229
202318
202411
202518
202614

Leading issues

  1. Trouble during payment process

    None

    52

  2. Loan servicing, payments, escrow account

    None

    34

  3. Struggling to pay mortgage

    None

    23

  4. Applying for a mortgage or refinancing an existing mortgage

    None

    15

  5. Closing on a mortgage

    None

    15

View all issues (33)

  1. Trouble during payment process

    Escrow, taxes, or insurance

    10

  2. Loan modification,collection,foreclosure

    None

    8

  3. Incorrect information on your report

    Account status incorrect

    6

  4. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    6

  5. Application, originator, mortgage broker

    None

    5

  6. Settlement process and costs

    None

    5

  7. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    5

  8. Struggling to pay mortgage

    Foreclosure

    4

  9. Trouble during payment process

    Payment process

    4

  10. Trouble during payment process

    Private mortgage insurance (PMI)

    4

  11. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    2

  12. Closing on a mortgage

    Changes in loan terms during or after closing

    2

  13. Incorrect information on your report

    Account information incorrect

    2

  14. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    2

  15. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  16. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  17. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  18. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  19. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  20. Closing on a mortgage

    Closing disclosure or other related disclosures

    1

  21. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  22. Improper use of your report

    Reporting company used your report improperly

    1

  23. Other

    None

    1

  24. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    1

  25. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    1

  26. Trouble during payment process

    Fees charged

    1

  27. Trouble during payment process

    Lien release

    1

  28. Trouble during payment process

    Loan sold or transferred to another company

    1

States

  1. Texas

    93

  2. Oklahoma

    18

  3. Louisiana

    13

  4. New Jersey

    13

  5. South Carolina

    10

View all states (28)

  1. Arkansas

    8

  2. Florida

    7

  3. California

    6

  4. Missouri

    6

  5. Alabama

    5

  6. Kansas

    5

  7. Georgia

    4

  8. New Mexico

    4

  9. Virginia

    4

  10. Colorado

    3

  11. None

    3

  12. Washington

    3

  13. Oregon

    2

  14. South Dakota

    2

  15. Tennessee

    2

  16. Illinois

    1

  17. Indiana

    1

  18. Mississippi

    1

  19. Nebraska

    1

  20. Nevada

    1

  21. New York

    1

  22. Ohio

    1

  23. Pennsylvania

    1

Company response

  1. Closed with explanation

    190

  2. Closed with monetary relief

    18

  3. Closed with non-monetary relief

    10

  4. In progress

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    216

  2. No

    3

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology