US Mortgage Intelligence

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Institution profile

FREEDOM MTG CORP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

8,806

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20124
201376
2014120
2015184
2016527
2017419
2018572
2019542
2020801
2021761
2022887
2023763
2024953
20251,180
20261,017

Leading issues

  1. Trouble during payment process

    None

    2,273

  2. Trouble during payment process

    Escrow, taxes, or insurance

    858

  3. Struggling to pay mortgage

    None

    847

  4. Loan servicing, payments, escrow account

    None

    662

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    609

View all issues (64)

  1. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    442

  2. Trouble during payment process

    Payment process

    394

  3. Closing on a mortgage

    None

    355

  4. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    296

  5. Loan modification,collection,foreclosure

    None

    181

  6. Incorrect information on your report

    Account status incorrect

    173

  7. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    150

  8. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    138

  9. Application, originator, mortgage broker

    None

    108

  10. Trouble during payment process

    Private mortgage insurance (PMI)

    101

  11. Incorrect information on your report

    Account information incorrect

    87

  12. Trouble during payment process

    Loan sold or transferred to another company

    85

  13. Struggling to pay mortgage

    Foreclosure

    81

  14. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    80

  15. Trouble during payment process

    Fees charged

    74

  16. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    67

  17. Closing on a mortgage

    Delays with the closing process

    65

  18. Settlement process and costs

    None

    65

  19. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    56

  20. Credit decision / Underwriting

    None

    48

  21. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    40

  22. Trouble during payment process

    Paying off the loan

    39

  23. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    38

  24. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    35

  25. Closing on a mortgage

    Closing disclosure or other related disclosures

    33

  26. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    30

  27. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    29

  28. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    25

  29. Improper use of your report

    Reporting company used your report improperly

    23

  30. Trouble during payment process

    Interest rate

    22

  31. Closing on a mortgage

    Fees or costs after closing

    21

  32. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    20

  33. Closing on a mortgage

    Changes in loan terms during or after closing

    19

  34. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    17

  35. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    12

  36. Credit monitoring or identity theft protection services

    Billing dispute for services

    10

  37. Problem with a credit reporting company's investigation into an existing problem

    Problem with personal statement of dispute

    10

  38. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    8

  39. Incorrect information on your report

    Information is missing that should be on the report

    8

  40. Incorrect information on your report

    Public record information inaccurate

    7

  41. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    7

  42. Problem with a credit reporting company's investigation into an existing problem

    Was not notified of investigation status or results

    6

  43. Trouble during payment process

    Lien release

    6

  44. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    5

  45. Other

    None

    5

  46. Improper use of your report

    Credit inquiries on your report that you don't recognize

    4

  47. Incorrect information on your report

    Information belongs to someone else

    4

  48. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    4

  49. Unable to get your credit report or credit score

    Other problem getting your report or credit score

    4

  50. Credit monitoring or identity theft protection services

    Problem canceling credit monitoring or identify theft protection service

    3

  51. Credit monitoring or identity theft protection services

    Problem with product or service terms changing

    3

  52. Incorrect information on your report

    Personal information incorrect

    3

  53. Problem with a credit reporting company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    3

  54. Credit monitoring or identity theft protection services

    Didn't receive services that were advertised

    2

  55. Incorrect information on your report

    Old information reappears or never goes away

    2

  56. Credit monitoring or identity theft protection services

    Received unwanted marketing or advertising

    1

  57. Improper use of your report

    Received unsolicited financial product or insurance offers after opting out

    1

  58. Improper use of your report

    Report provided to employer without your written authorization

    1

  59. Problem with fraud alerts or security freezes

    None

    1

States

  1. California

    983

  2. Florida

    869

  3. Texas

    855

  4. Georgia

    418

  5. Virginia

    367

View all states (56)

  1. Maryland

    323

  2. North Carolina

    297

  3. New York

    277

  4. New Jersey

    273

  5. Pennsylvania

    263

  6. Arizona

    253

  7. Illinois

    251

  8. Washington

    240

  9. Colorado

    237

  10. Ohio

    196

  11. South Carolina

    181

  12. Michigan

    167

  13. Tennessee

    161

  14. Louisiana

    149

  15. Massachusetts

    149

  16. Nevada

    143

  17. Indiana

    130

  18. Alabama

    122

  19. Missouri

    116

  20. Minnesota

    115

  21. Oregon

    99

  22. Wisconsin

    96

  23. Utah

    90

  24. None

    78

  25. Connecticut

    77

  26. Oklahoma

    73

  27. Kentucky

    70

  28. Iowa

    69

  29. Hawaii

    55

  30. Arkansas

    50

  31. Mississippi

    50

  32. New Mexico

    50

  33. Delaware

    49

  34. Idaho

    43

  35. West Virginia

    39

  36. New Hampshire

    34

  37. Kansas

    32

  38. Nebraska

    31

  39. District of Columbia

    28

  40. Maine

    28

  41. Alaska

    26

  42. Montana

    23

  43. Wyoming

    23

  44. Rhode Island

    18

  45. Vermont

    12

  46. South Dakota

    10

  47. North Dakota

    7

  48. AE

    4

  49. AP

    4

  50. UNITED STATES MINOR OUTLYING ISLANDS

    2

  51. Puerto Rico

    1

Company response

  1. Closed with explanation

    8,706

  2. In progress

    83

  3. Closed with monetary relief

    8

  4. Closed

    6

  5. Closed with non-monetary relief

    3

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    8,769

  2. No

    37

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology