Total CFPB mortgage complaint records
215
Institution profile
FirstBank Puerto Rico
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 5 |
| 2014 | 10 |
| 2015 | 23 |
| 2016 | 20 |
| 2017 | 8 |
| 2018 | 23 |
| 2019 | 26 |
| 2020 | 21 |
| 2021 | 27 |
| 2022 | 14 |
| 2023 | 8 |
| 2024 | 10 |
| 2025 | 8 |
| 2026 | 12 |
Leading issues
Trouble during payment process
None
55
Struggling to pay mortgage
None
37
Loan servicing, payments, escrow account
None
32
Loan modification,collection,foreclosure
None
20
Closing on a mortgage
None
19
View all issues (26)
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
9
Applying for a mortgage or refinancing an existing mortgage
None
8
Trouble during payment process
Payment process
5
Application, originator, mortgage broker
None
3
Credit decision / Underwriting
None
3
Incorrect information on your report
Account status incorrect
3
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
2
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
2
Settlement process and costs
None
2
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
2
Trouble during payment process
Escrow, taxes, or insurance
2
Trouble during payment process
Private mortgage insurance (PMI)
2
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Delays with the closing process
1
Incorrect information on your report
Information is missing that should be on the report
1
Incorrect information on your report
Old information reappears or never goes away
1
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Paying off the loan
1
States
Puerto Rico
132
Florida
39
None
11
Georgia
5
New Jersey
5
View all states (20)
Texas
4
U.S. Virgin Islands
4
Alabama
2
New York
2
AE
1
Arizona
1
California
1
Colorado
1
Connecticut
1
Illinois
1
Massachusetts
1
North Carolina
1
South Carolina
1
Virginia
1
Washington
1
Company response
Closed with explanation
202
Closed with non-monetary relief
7
Closed with monetary relief
4
Closed
1
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
212
No
3
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.