U.S. Mortgage Index

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Public institution profile · Bank · Not a recommendation

FirstBank Puerto Rico

BankSanturce, PRActive

FDIC certificate 30387

Data observedAugust 5, 2026Section records may have different source dates.

Identifiers, verification, and corrections

Stable identifiers

Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.

FDIC certificate
30387
company ID
Not published — no verified match
More identifiers
Federal Reserve
510871
OCC charter number
Not published — no verified match
Not published — no verified match
Official website
https://www.1firstbank.com

Verify at FDICVerify at FFIEC NIC / regulator

Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Profile notes

This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.

Data correction

Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.

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At a glance

Institution type
Bank
Status
Active
Headquarters
Santurce, PR
HMDA activity
Published activity year 2025
Listed branch locations
75
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam February 1, 2026
Institution history
10 published events

What USMI publishes

Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.

Institution type
Bank
Status
Active
Headquarters
Santurce, PR
activity
Published activity year 2025
Listed branch locations
75
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam February 1, 2026
Institution history
10 published events

Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.

What this profile is not

  • Not a lender recommendation or ranking.
  • Not a mortgage rate sheet or quote.
  • Not an underwriting, approval, or eligibility decision.
  • Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
  • Not a complaint-resolution channel.
  • Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.

HMDA

Mortgage activity

Reported records for the selected year. These figures are not a lender score.

3,696reported records

2,283reported originations

2025 reported mortgage activity. Source: HMDA.

HMDA2025The year selector below shows each published activity year.

Ask about this activity

activity

Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.

Geographynationwide

HMDA source observed2026-08-09

HMDA records

3,696

2025

Loan originations

2,283

2025

Denials

726

2025

Withdrawals

431

2025

Denial rate among decisioned applications

23.3%

2025

Annual history

Scroll sideways to review every HMDA column.

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
20253,6962,28311272643123.3%
20243,5342,16010669940723.6%
20233,5442,19111370938123.5%
20224,1942,31516981854024.8%
20215,4733,32721388966520.1%
20205,2643,00819265872617.1%
20195,0452,97118987655721.7%
20185,2783,02120774158218.7%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional2,154
FHA1,170
VA193
RHS / FSA179
Home purchase3,021
Home improvement80
Refinancing60
Cash-out refinancing312

State reporting

2 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.

CFPB

CFPB consumer submissions

Complaints are consumer submissions and are not findings of wrongdoing.

CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.

Ask about these complaints

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

215

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20135
201410
201523
201620
20178
201823
201926
202021
202127
202214
20238
202410
20258
202612

Leading issues

  1. Trouble during payment process

    None

    55

  2. Struggling to pay mortgage

    None

    37

  3. Loan servicing, payments, escrow account

    None

    32

  4. Loan modification,collection,foreclosure

    None

    20

  5. Closing on a mortgage

    None

    19

View all issues (26)

  1. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    9

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    8

  3. Trouble during payment process

    Payment process

    5

  4. Application, originator, mortgage broker

    None

    3

  5. Credit decision / Underwriting

    None

    3

  6. Incorrect information on your report

    Account status incorrect

    3

  7. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    2

  8. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  9. Settlement process and costs

    None

    2

  10. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    2

  11. Trouble during payment process

    Escrow, taxes, or insurance

    2

  12. Trouble during payment process

    Private mortgage insurance (PMI)

    2

  13. Closing on a mortgage

    Closing disclosure or other related disclosures

    1

  14. Closing on a mortgage

    Delays with the closing process

    1

  15. Incorrect information on your report

    Information is missing that should be on the report

    1

  16. Incorrect information on your report

    Old information reappears or never goes away

    1

  17. Struggling to pay mortgage

    Foreclosure

    1

  18. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

  19. Trouble during payment process

    Fees charged

    1

  20. Trouble during payment process

    Loan sold or transferred to another company

    1

  21. Trouble during payment process

    Paying off the loan

    1

States

  1. Puerto Rico

    132

  2. Florida

    39

  3. None

    11

  4. Georgia

    5

  5. New Jersey

    5

View all states (20)

  1. Texas

    4

  2. U.S. Virgin Islands

    4

  3. Alabama

    2

  4. New York

    2

  5. AE

    1

  6. Arizona

    1

  7. California

    1

  8. Colorado

    1

  9. Connecticut

    1

  10. Illinois

    1

  11. Massachusetts

    1

  12. North Carolina

    1

  13. South Carolina

    1

  14. Virginia

    1

  15. Washington

    1

Company response

  1. Closed with explanation

    202

  2. Closed with non-monetary relief

    7

  3. Closed with monetary relief

    4

  4. Closed

    1

  5. In progress

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    212

  2. No

    3

How to read these figures

Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology

Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.

Regulatory records

Regulatory & institutional records

Only records that apply to this institution are shown. Identifiers stay as published.

FFIEC NICAugust 19, 2026Observed date for the NIC institution record.

Ask about this regulatory record

Institution identity

FDIC BankFind baseline

FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.

Legal name
FirstBank Puerto Rico
Display name
FirstBank Puerto Rico
Institution status
Active
FDIC insured
Yes
FDIC insured since
August 9, 1989
Established date
January 17, 1949
Charter class
State-chartered commercial bank, not a member of the Federal Reserve System (FRS)
Primary federal regulator
Federal Deposit Insurance Corporation
Headquarters
Santurce, PR, 00909, United States
Website
https://www.1firstbank.com
FDIC certificate number
30387
Federal Reserve
510871
Domestic location count
11
Source observed
August 5, 2026

Regulatory information

Regulatory profile

Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.

Regulatory identity

Institution status
ACTIVE
Primary federal regulator
FDIC
Institution type
Non-member Bank
Primary activity
NAICS 52211
FDIC certificate
30387
Federal Reserve
510871
549300WWJ28EP3GZG107
Headquarters
1519 Avenue Ponce DE Leon, San Juan, PR, 00909, Puerto Rico
Primary deposit insurer
Deposit Insurance Fund (DIF)
Source observed
August 19, 2026

Community Reinvestment Act (CRA)

Latest available CRA evaluation

Rating
Satisfactory
Exam date
February 1, 2026
Regulator
FDIC
Examination method
Large Bank Exam

This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.

CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.

Historical CRA evaluations

Scroll sideways to see every CRA examination column.

Historical CRA evaluations
Exam dateCRA ratingRegulatorExamination method
February 1, 2026SatisfactoryFDICLarge Bank Exam
April 1, 2022SatisfactoryFDICLarge Bank Exam
April 1, 2019SatisfactoryFDICLarge Bank Exam
March 1, 2016SatisfactoryFDICLarge Bank Exam
February 1, 2013SatisfactoryFDICLarge Bank Exam
May 1, 2010SatisfactoryFDICLarge Bank Exam
February 1, 2007SatisfactoryFDICLarge Bank Exam
March 1, 2004SatisfactoryFDICLarge Bank Exam
April 1, 2001SatisfactoryFDICLarge Bank Exam
May 1, 1999SatisfactoryFDICLarge Bank Exam
March 1, 1996SatisfactoryFDICNot Reported

Read the methodology

Formal hierarchy

FFIEC NIC hierarchy rows

7

Showing 1 through 7 of 7 relationship records

FFIEC NIC organizational relationships
RelationshipInstitutionTypeLocation
Direct relationshipCPG/GS PR NPL, LLCDomestic Entity OtherSan Juan, PR
Direct relationshipFB PRIVATE EQUITY FUND LLCDomestic Entity OtherSan Juan, PR
Direct relationshipFIRST FEDERAL FINANCE LIMITED LIABILITY COMPANYFinance CompanySan Juan, PR
Direct relationshipFIRST MANAGEMENT OF PUERTO RICO L.L.C.Domestic Entity OtherSan Juan, PR
Direct relationshipFIRST PROPERTY HOLDING LLCDomestic Entity OtherSan Juan, PR
Direct relationshipFIRSTBANK OVERSEAS CORP.Domestic Entity OtherSan Juan, PR
ROOT_INSTITUTIONFIRSTBANK PUERTO RICONon-member BankSan Juan, PR

These rows are the FFIEC NIC formal hierarchy. They are not branch locations and they are not the separate institution-relationship records.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

Additional profile fields

Fields below supplement the primary source baseline and are shown only when present on the public profile.

Entity type
FDIC-insured state-chartered nonmember bank

Locations

Branch and office locations

Start with the published count and primary location. Search stays paged so the first view stays readable.

FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.

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Branch locations

Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.

Branch network

Listed locations

75

Showing 51 through 75 of 75 listed locations

Scroll sideways to see every branch column.

Showing 51 through 75 of 75 FFIEC NIC branch locations
BranchAddressCityStatePostal code
GALERIAS PASEOS MALL BRANCHGrand Boulevard Paseos Suite 107San JuanPR00926
MONTEHIEDRA MALL - SANTANDERAve. Los Romeros, Local D-10San JuanPR00926
MUNOZ RIVERA BRANCH876 Avenue Munoz RiveraSan JuanPR00927
MUNOZ RIVERA CENTER BRANCH1130 Avenue Munoz Rivera -1rst FloorSan JuanPR00927
PLAZA LAS AMERICAS BRANCH525 Avenue FD RooseveltSan JuanPR00918
PRIME BRANCH207 Avenue Ponce DE LeonSan JuanPR00917
SAN FRANCISCO BRANCH200 Avenue DE DiegoSan JuanPR00927
SAN JUAN BRANCHLocale #9, Corner OF Recinto Sur & PaseoSan JuanPR00909
SANTURCE BRANCH1519 Ponce DE LeonSan JuanPR00908
SAN SEBASTIAN BRANCHCarr 111 KM 17 9 Bldg 4166San SebastianPR00685
PLAZOLETA DEL CONDADOPda.18, Corner OF Roberto H. Todd Ave.SanturcePR00907
PLAZA AQUARIUM BRANCHPlaza Aquarium Shp. Center, Carr 159Toa AltaPR00953
LEVITTOWN BRANCHAvenue Comerio & Calle Pales MatosToa BajaPR00949
TRUJILLO ALTO BRANCHCalle 181 KM 3.7, Plaza Trujillo AltoTrujillo AltoPR00976
VEGA BAJA BRANCHCalle Marginal Road # KM 38.0Vega BajaPR00693
YAUCO BRANCH11 Yauco Plaza IYaucoPR00698
ORANGE GROVE BRANCHPlot 4 & 5 Orange Grove Street, Saint CroixChristianstedVI00820
SUNNY ISLE BRANCHSunny Isle Shopping Center, No. 54ChristianstedVI00820
FREDERIKSTED BRANCH#6a Strand Street FrederikstedFrederikstedVI00840
FREDERIKSTED BRANCH5 Strand StreetFrederikstedVI00840
CRUZ BAY BRANCH4A Estate Enighed, Suite #106Saint JohnVI00830
FIRSTBANK PLAZA BRANCH4700 Estate Charlotte Amalie, S. 101, Charlotte AmalieSaint ThomasVI00802
ST. THOMAS II BRANCHPort OF Sale Mall 9100 Havensight Suit 5Saint ThomasVI00802
WATERFRONT BRANCH11a&11b Curacao Gade, Charlotte AmalieSaint ThomasVI00802
ROAD TOWN BRANCHWickmans Cay #1, TortolaRoad Town—Postal code not provided by source.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

History

Institution history

Events are listed by date. The source event type is kept with the record.

HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.

Ask about this history

Institution history

History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.

Institutional history

FFIEC NIC history events

10

Showing 1 through 10 of 10 history events

FFIEC NIC institutional history events
Event dateEvent typeRelated institution
September 1, 2020Charter Discontinued (Merger or Purchase & Assumption)—
February 28, 2015Failure - Government Assistance ProvidedDORAL BANK
January 1, 2015Charter Discontinued (Merger or Purchase & Assumption)FIRSTMORTGAGE INC.
June 30, 2010Charter Discontinued (Merger or Purchase & Assumption)GRUPO EMPRESAS SERVICIOS FINANCIEROS
June 30, 2010Charter Discontinued (Merger or Purchase & Assumption)FIRST LEASING AND RENTAL CORP.
July 1, 2009Charter Discontinued (Merger or Purchase & Assumption)PONCE GENERAL CORPORATION
July 1, 2009Charter Discontinued (Merger or Purchase & Assumption)—
January 28, 2008Charter Discontinued (Merger or Purchase & Assumption)—
September 23, 2000Charter Discontinued (Merger or Purchase & Assumption)—
November 20, 1981Charter Discontinued (Merger or Purchase & Assumption)—

These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

SourcesEach source keeps its own observed date. Dates are not combined into one profile date.

Ask about these sources

Sources & methodology

Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.

CFPB Consumer Complaint Database search

Consumer Financial Protection Bureau

Source reviewed2026-08-05

Limitation

Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.

Methodology

HMDA modified LAR

Consumer Financial Protection Bureau

Source reviewed2026-08-05

Limitation

HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.

Methodology

Cite this profile

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