Total CFPB mortgage complaint records
73
Institution profile
First National Bank of Omaha
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 7 |
| 2014 | 8 |
| 2015 | 10 |
| 2016 | 3 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 6 |
| 2020 | 7 |
| 2021 | 4 |
| 2022 | 5 |
| 2023 | 5 |
| 2024 | 5 |
| 2025 | 3 |
| 2026 | 4 |
Leading issues
Trouble during payment process
None
14
Loan servicing, payments, escrow account
None
11
Loan modification,collection,foreclosure
None
10
Struggling to pay mortgage
None
7
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
6
View all issues (17)
Application, originator, mortgage broker
None
5
Closing on a mortgage
None
4
Applying for a mortgage or refinancing an existing mortgage
None
3
Settlement process and costs
None
3
Credit decision / Underwriting
None
2
Problem with a company's investigation into an existing problem
Problem with personal statement of dispute
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Improper use of your report
Reporting company used your report improperly
1
Incorrect information on your report
Information is missing that should be on the report
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Payment process
1
States
Nebraska
24
Kansas
12
Iowa
8
Illinois
7
Colorado
6
View all states (17)
Missouri
2
New York
2
None
2
North Carolina
2
California
1
Florida
1
Kentucky
1
Michigan
1
South Dakota
1
Tennessee
1
Texas
1
Utah
1
Company response
Closed with explanation
56
Closed with monetary relief
11
Closed with non-monetary relief
5
Closed
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
73
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.