Total CFPB mortgage complaint records
1,126
Institution profile
EverBank, National Association
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 10 |
| 2013 | 253 |
| 2014 | 206 |
| 2015 | 107 |
| 2016 | 132 |
| 2017 | 90 |
| 2018 | 68 |
| 2019 | 55 |
| 2020 | 47 |
| 2021 | 85 |
| 2022 | 27 |
| 2023 | 18 |
| 2024 | 10 |
| 2025 | 7 |
| 2026 | 11 |
Leading issues
Loan modification,collection,foreclosure
None
331
Loan servicing, payments, escrow account
None
289
Trouble during payment process
None
203
Struggling to pay mortgage
None
69
Application, originator, mortgage broker
None
62
View all issues (27)
Applying for a mortgage or refinancing an existing mortgage
None
35
Settlement process and costs
None
29
Closing on a mortgage
None
26
Credit decision / Underwriting
None
26
Other
None
10
Incorrect information on your report
Account status incorrect
7
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
7
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
7
Trouble during payment process
Loan sold or transferred to another company
5
Trouble during payment process
Payment process
4
Trouble during payment process
Escrow, taxes, or insurance
3
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
2
Struggling to pay mortgage
Foreclosure
2
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Incorrect information on your report
Account information incorrect
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Interest rate
1
Trouble during payment process
Lien release
1
Trouble during payment process
Paying off the loan
1
Unable to get your credit report or credit score
Problem getting your free annual credit report
1
States
California
150
Florida
123
Georgia
93
New York
79
Texas
78
View all states (51)
New Jersey
71
Michigan
39
Pennsylvania
38
Illinois
34
Virginia
31
Washington
28
Maryland
27
Colorado
26
North Carolina
25
Oregon
25
Ohio
20
South Carolina
17
Indiana
15
Tennessee
14
Massachusetts
13
Missouri
13
Arizona
12
Connecticut
12
District of Columbia
12
None
12
Louisiana
11
Alabama
9
Maine
9
Vermont
9
Nevada
8
Wisconsin
8
Kentucky
6
Minnesota
6
New Hampshire
6
Oklahoma
6
Iowa
5
Hawaii
4
Nebraska
4
Utah
4
Idaho
3
Mississippi
3
Puerto Rico
3
Rhode Island
3
Arkansas
2
Delaware
2
Kansas
2
Montana
2
New Mexico
1
North Dakota
1
U.S. Virgin Islands
1
Wyoming
1
Company response
Closed with explanation
1,118
Closed with monetary relief
6
Closed
1
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
1,099
No
27
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.