U.S. Mortgage Index

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Public institution profile · Bank · Not a recommendation

East West Bank

BankPasadena, CAActive

FDIC certificate 31628

Data observedAugust 3, 2026Section records may have different source dates.

Identifiers, verification, and corrections

Stable identifiers

Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.

FDIC certificate
31628
company ID
Not published — no verified match
More identifiers
Federal Reserve
197478
OCC charter number
Not published — no verified match
Not published — no verified match
Official website
https://www.eastwestbank.com

Verify at FDICVerify at FFIEC NIC / regulator

Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Profile notes

This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.

Data correction

Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.

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At a glance

Institution type
Bank
Status
Active
Headquarters
Pasadena, CA
HMDA activity
Published activity year 2025
Listed branch locations
97
Complaint records
CFPB search status is not currently available.
CRA examinations
Outstanding, exam August 12, 2024
Institution history
14 published events

What USMI publishes

Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.

Institution type
Bank
Status
Active
Headquarters
Pasadena, CA
activity
Published activity year 2025
Listed branch locations
97
Complaint records
CFPB search status is not currently available.
CRA examinations
Outstanding, exam August 12, 2024
Institution history
14 published events

Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.

What this profile is not

  • Not a lender recommendation or ranking.
  • Not a mortgage rate sheet or quote.
  • Not an underwriting, approval, or eligibility decision.
  • Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
  • Not a complaint-resolution channel.
  • Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.

HMDA

Mortgage activity

Reported records for the selected year. These figures are not a lender score.

8,416reported records

5,327reported originations

2025 reported mortgage activity. Source: HMDA.

HMDA2025The year selector below shows each published activity year.

Ask about this activity

activity

Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.

Geographynationwide

HMDA source observed2026-08-09

HMDA records

8,416

2025

Loan originations

5,327

2025

Denials

723

2025

Withdrawals

1,058

2025

Denial rate among decisioned applications

11.6%

2025

Annual history

Scroll sideways to review every HMDA column.

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
20258,4165,3271957231,05811.6%
20247,3474,62222155392410.2%
20239,4256,11824275794210.6%
202211,0097,7313827981,2019.0%
202111,1057,4602756828818.1%
20209,0666,16235684792411.5%
20197,4925,26021863671110.4%
20186,7505,0761724125597.3%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional8,416
FHA0
VA0
RHS / FSA0
Home purchase5,556
Home improvement490
Refinancing872
Cash-out refinancing702

State reporting

12 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.

CFPB

CFPB consumer submissions

Complaints are consumer submissions and are not findings of wrongdoing.

CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.

Ask about these complaints

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

75

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20135
20147
20152
20165
20172
20182
20198
202010
20213
20226
20234
20244
20257
202610

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    15

  2. Loan servicing, payments, escrow account

    None

    7

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    7

  4. Loan modification,collection,foreclosure

    None

    6

  5. Struggling to pay mortgage

    None

    6

View all issues (22)

  1. Closing on a mortgage

    None

    5

  2. Trouble during payment process

    None

    5

  3. Application, originator, mortgage broker

    None

    3

  4. Struggling to pay mortgage

    Foreclosure

    3

  5. Trouble during payment process

    Payment process

    3

  6. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    2

  7. Settlement process and costs

    None

    2

  8. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  9. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  10. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    1

  11. Credit decision / Underwriting

    None

    1

  12. Improper use of your report

    Reporting company used your report improperly

    1

  13. Incorrect information on your report

    Account status incorrect

    1

  14. Other

    None

    1

  15. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  16. Trouble during payment process

    Escrow, taxes, or insurance

    1

  17. Trouble during payment process

    Lien release

    1

States

  1. California

    53

  2. Georgia

    6

  3. New York

    6

  4. Texas

    4

  5. None

    2

View all states (8)

  1. Washington

    2

  2. Florida

    1

  3. Nevada

    1

Company response

  1. Closed with explanation

    66

  2. Closed

    9

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    74

  2. No

    1

How to read these figures

Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology

Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.

Regulatory records

Regulatory & institutional records

Only records that apply to this institution are shown. Identifiers stay as published.

FFIEC NICAugust 19, 2026Observed date for the NIC institution record.

Ask about this regulatory record

Institution identity

FDIC BankFind baseline

FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.

Legal name
East West Bank
Display name
East West Bank
Institution status
Active
FDIC insured
Yes
FDIC insured since
August 9, 1989
Established date
January 1, 1972
Charter class
State-chartered commercial bank, member of the Federal Reserve System (FRS)
Primary federal regulator
Federal Reserve Board
Headquarters
Pasadena, CA, 91101, United States
Website
https://www.eastwestbank.com
FDIC certificate number
31628
Federal Reserve
197478
Domestic location count
97
Source observed
August 3, 2026

Regulatory information

Regulatory profile

Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.

Regulatory identity

Institution status
ACTIVE
Primary federal regulator
FRS
Institution type
State Member Bank
Primary activity
NAICS 52211
FDIC certificate
31628
Federal Reserve
197478
F28JOQ8OBWCFUYM0UX93
Headquarters
135 North Los Robles Avenue, 7th Floor, Pasadena, CA, 91101, United States
Primary deposit insurer
Deposit Insurance Fund (DIF)
Source observed
August 19, 2026

Community Reinvestment Act (CRA)

Latest available CRA evaluation

Rating
Outstanding
Exam date
August 12, 2024
Regulator
Federal Reserve
Examination method
Large Bank Exam

This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.

CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.

Historical CRA evaluations

Scroll sideways to see every CRA examination column.

Historical CRA evaluations
Exam dateCRA ratingRegulatorExamination method
August 12, 2024OutstandingFederal ReserveLarge Bank Exam
March 8, 2021OutstandingFederal ReserveLarge Bank Exam
January 30, 2017SatisfactoryFederal ReserveLarge Bank Exam
January 22, 2013SatisfactoryFederal ReserveLarge Bank Exam
October 25, 2010SatisfactoryFederal ReserveLarge Bank Exam
July 7, 2008SatisfactoryFederal ReserveLarge Bank Exam
May 15, 2006SatisfactoryFederal ReserveLarge Bank Exam
September 1, 2004SatisfactoryFDICLarge Bank Exam
October 1, 2001SatisfactoryFDICLarge Bank Exam
September 1, 1999SatisfactoryFDICLarge Bank Exam
July 1, 1997SatisfactoryFDICLarge Bank Exam

Read the methodology

Formal hierarchy

FFIEC NIC hierarchy rows

63

Showing 1 through 25 of 63 relationship records

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

Additional profile fields

Fields below supplement the primary source baseline and are shown only when present on the public profile.

Entity type
FDIC-insured state-chartered member bank

Locations

Branch and office locations

Start with the published count and primary location. Search stays paged so the first view stays readable.

FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.

Ask about these locations

Branch locations

Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.

Branch network

Listed locations

97

Showing 1 through 50 of 97 listed locations

Scroll sideways to see every branch column.

Showing 1 through 50 of 97 FFIEC NIC branch locations
BranchAddressCityStatePostal code
ALHAMBRA MAIN STREET BRANCH1881 West Main StreetAlhambraCA91801
ALHAMBRA VALLEY BOULEVARD BRANCH403 West Valley BoulevardAlhambraCA91803
ANAHEIM RANCH 99 IN-STORE BRANCH651 North Euclid StreetAnaheimCA92801
ARCADIA EAST DUARTE BRANCH200 East Duarte RoadArcadiaCA91006
ARCADIA-BALDWIN BRANCH1038 South Baldwin AvenueArcadiaCA91007
ARTESIA BRANCH17801 Pioneer Boulevard, Suite I & JArtesiaCA90701
BEVERLY HILLS COMMERCIAL BANKING CENTER9378 Wilshire Boulevard, Suite 100Beverly HillsCA90212
CARSON BRANCH22008 Avalon BoulevardCarsonCA90745
CERRITOS EAST SOUTH STREET BRANCH11812 East South StreetCerritosCA90703
CHINO HILLS RANCH 99 IN-STORE BRANCH2959 Chino AvenueChino HillsCA91709
CITY OF INDUSTRY BRANCH18645 East Gale Avenue, Suite 100City Of IndustryCA91748
CITY OF INDUSTRY SOUTH AZUSA BRANCH1680 South Azusa AvenueCity Of IndustryCA91748
CUPERTINO BRANCH19625 Stevens Creek BoulevardCupertinoCA95014
DALY CITY BRANCH192 Skyline PlazaDaly CityCA94015
DIAMOND BAR BRANCH379 South Diamond Bar BoulevardDiamond BarCA91765
EL MONTE BRANCH9300 Flair Drive, Suite 188El MonteCA91731
EL MONTE OPERATIONS CENTER9300 Flair Drive, 4th FloorEl MonteCA91731
N. EL MONTE BRANCH3920 North Peck RoadEl MonteCA91732
SAN FERNANDO VALLEY COMMERCIAL BANKING CENTER15821 Ventura Boulevard, Suite 185EncinoCA91436
FREMONT - PASEO BRANCH34420 Fremont Boulevard, Suite FFremontCA94555
FREMONT-MISSION BRANCH46615 Mission BoulevardFremontCA94539
GLENDALE BRANCH520 North Central AvenueGlendaleCA91203
IRVINE - CULVER DRIVE BRANCH15333 Culver Drive, Suite 670IrvineCA92604
IRVINE - JEFFREY BRANCH14845 Jeffrey RoadIrvineCA92618
IRVINE JAMBOREE ROAD COMMERCIAL BANKING CENTER19540 Jamboree Road, Suite 150IrvineCA92612
LA CHINATOWN - HILL BRANCH767 North Hill StreetLos AngelesCA90012
LINCOLN HEIGHTS BRANCH2601 North BroadwayLos AngelesCA90031
LOS ANGELES CHINATOWN BRANCH900 N. Broadway, Ste 1000Los AngelesCA90012
LOS ANGELES DOWNTOWN BRANCH888 W 6th Street, Suite 100Los AngelesCA90017
SILVERLAKE BRANCH2496 Glendale BoulevardLos AngelesCA90039
MILPITAS BRANCH468 Barber Lane Unit 380AMilpitasCA95035
MONTEBELLO BRANCH2825 Via CampoMontebelloCA90640
MONTEREY PARK - RAMONA BRANCH228 West Garvey AvenueMonterey ParkCA91754
NEWARK BRANCH35233 Newark Boulevard, Suite ENewarkCA94560
OAKLAND-WEBSTER BRANCH900 Webster StreetOaklandCA94607
ONTARIO COMMERCIAL BANKING CENTER3237 East Guasti Road, Suite 110OntarioCA91761
PASADENA COMMERCIAL BANKING CENTER135 North Los Robles Avenue, Suite 100PasadenaCA91101
PLEASANTON RANCH 99 IN-STORE BRANCH4299 Rosewood Drive, Unit 108PleasantonCA94588
RANCHO CUCAMONGA RANCH 99 IN-STORE BRANCH9775 Baseline Road, Unit 109Rancho CucamongaCA91730
ROLLING HILLS ESTATES BRANCH27421 Hawthorne BoulevardRolling Hills EstatesCA90274
ROSEMEAD BRANCH8168 East Garvey AvenueRosemeadCA91770
ROWLAND HEIGHTS BRANCH18458 Colima RoadRowland HeightsCA91748
ROWLAND HTS-FAIRWAY BRANCH19756 East Colima RoadRowland HeightsCA91748
SACRAMENTO BRANCH4790 Freeport BoulevardSacramentoCA95822
SAN DIEGO CLAIREMONT MESA BRANCH7320 Clairemont Mesa BoulevardSan DiegoCA92111
BALBOA BRANCH3601 Balboa StreetSan FranciscoCA94121
CLEMENT BRANCH498 Clement StreetSan FranciscoCA94118
IRVING BRANCH2219 Irving StreetSan FranciscoCA94122
NORIEGA - 32ND AVE BRANCH2533 Noriega StreetSan FranciscoCA94122
SF CHINATOWN - GRANT BRANCH1066 Grant AvenueSan FranciscoCA94133

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

History

Institution history

Events are listed by date. The source event type is kept with the record.

HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.

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Institution history

History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.

Institutional history

FFIEC NIC history events

14

Showing 1 through 14 of 14 history events

FFIEC NIC institutional history events
Event dateEvent typeRelated institution
January 18, 2014Charter Discontinued (Merger or Purchase & Assumption)—
January 18, 2014Charter Discontinued (Merger or Purchase & Assumption)—
June 12, 2010Failure - Government Assistance ProvidedWASHINGTON FIRST INTERNATIONAL BANK
November 7, 2009Failure - Government Assistance ProvidedUNITED COMMERCIAL BANK
August 18, 2007Charter Discontinued (Merger or Purchase & Assumption)—
March 18, 2006Charter Discontinued (Merger or Purchase & Assumption)—
September 7, 2005Charter Discontinued (Merger or Purchase & Assumption)—
August 7, 2004Charter Discontinued (Merger or Purchase & Assumption)—
March 15, 2003Charter Discontinued (Merger or Purchase & Assumption)—
January 13, 2001Charter Discontinued (Merger or Purchase & Assumption)—
January 15, 2000Charter Discontinued (Merger or Purchase & Assumption)—
May 29, 1999Charter Discontinued (Merger or Purchase & Assumption)—
March 26, 1994Failure - Government Assistance ProvidedDELTA FEDERAL SAVINGS BANK
July 13, 1991Failure - Government Assistance ProvidedPACIFIC COAST FEDERAL SAVINGS AND LOAN ASSOCIATION OF AMERICA

These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

SourcesEach source keeps its own observed date. Dates are not combined into one profile date.

Ask about these sources

Sources & methodology

Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.

CFPB Consumer Complaint Database search

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.

Methodology

HMDA modified LAR

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.

Methodology

Cite this profile

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