Total CFPB mortgage complaint records
75
Institution profile
East West Bank
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 5 |
| 2014 | 7 |
| 2015 | 2 |
| 2016 | 5 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 8 |
| 2020 | 10 |
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 4 |
| 2024 | 4 |
| 2025 | 7 |
| 2026 | 10 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
15
Loan servicing, payments, escrow account
None
7
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
7
Loan modification,collection,foreclosure
None
6
Struggling to pay mortgage
None
6
View all issues (22)
Closing on a mortgage
None
5
Trouble during payment process
None
5
Application, originator, mortgage broker
None
3
Struggling to pay mortgage
Foreclosure
3
Trouble during payment process
Payment process
3
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
2
Settlement process and costs
None
2
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Credit decision / Underwriting
None
1
Improper use of your report
Reporting company used your report improperly
1
Incorrect information on your report
Account status incorrect
1
Other
None
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Lien release
1
States
California
53
Georgia
6
New York
6
Texas
4
None
2
View all states (8)
Washington
2
Florida
1
Nevada
1
Company response
Closed with explanation
66
Closed
9
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
74
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.