U.S. Mortgage Index

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Public institution profile · Bank · Not a recommendation

East West Bank

BankPasadena, CAActive

FDIC certificate 31628

Data observedAugust 3, 2026Section records may have different source dates.

Identifiers, verification, and corrections

Stable identifiers

Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.

FDIC certificate
31628
company ID
Not published — no verified match
More identifiers
Federal Reserve
197478
OCC charter number
Not published — no verified match
Not published — no verified match
Official website
https://www.eastwestbank.com

Verify at FDICVerify at FFIEC NIC / regulator

Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Profile notes

This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.

Data correction

Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.

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At a glance

Institution type
Bank
Status
Active
Headquarters
Pasadena, CA
HMDA activity
Published activity year 2025
Listed branch locations
97
Complaint records
CFPB search status is not currently available.
CRA examinations
Outstanding, exam August 12, 2024
Institution history
14 published events

What USMI publishes

Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.

Institution type
Bank
Status
Active
Headquarters
Pasadena, CA
activity
Published activity year 2025
Listed branch locations
97
Complaint records
CFPB search status is not currently available.
CRA examinations
Outstanding, exam August 12, 2024
Institution history
14 published events

Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.

What this profile is not

  • Not a lender recommendation or ranking.
  • Not a mortgage rate sheet or quote.
  • Not an underwriting, approval, or eligibility decision.
  • Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
  • Not a complaint-resolution channel.
  • Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.

HMDA

Mortgage activity

Reported records for the selected year. These figures are not a lender score.

8,416reported records

5,327reported originations

2025 reported mortgage activity. Source: HMDA.

HMDA2025The year selector below shows each published activity year.

Ask about this activity

activity

Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.

Geographynationwide

HMDA source observed2026-08-09

HMDA records

8,416

2025

Loan originations

5,327

2025

Denials

723

2025

Withdrawals

1,058

2025

Denial rate among decisioned applications

11.6%

2025

Annual history

Scroll sideways to review every HMDA column.

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
20258,4165,3271957231,05811.6%
20247,3474,62222155392410.2%
20239,4256,11824275794210.6%
202211,0097,7313827981,2019.0%
202111,1057,4602756828818.1%
20209,0666,16235684792411.5%
20197,4925,26021863671110.4%
20186,7505,0761724125597.3%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional8,416
FHA0
VA0
RHS / FSA0
Home purchase5,556
Home improvement490
Refinancing872
Cash-out refinancing702

State reporting

12 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.

CFPB

CFPB consumer submissions

Complaints are consumer submissions and are not findings of wrongdoing.

CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.

Ask about these complaints

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

75

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20135
20147
20152
20165
20172
20182
20198
202010
20213
20226
20234
20244
20257
202610

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    15

  2. Loan servicing, payments, escrow account

    None

    7

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    7

  4. Loan modification,collection,foreclosure

    None

    6

  5. Struggling to pay mortgage

    None

    6

View all issues (22)

  1. Closing on a mortgage

    None

    5

  2. Trouble during payment process

    None

    5

  3. Application, originator, mortgage broker

    None

    3

  4. Struggling to pay mortgage

    Foreclosure

    3

  5. Trouble during payment process

    Payment process

    3

  6. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    2

  7. Settlement process and costs

    None

    2

  8. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  9. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  10. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    1

  11. Credit decision / Underwriting

    None

    1

  12. Improper use of your report

    Reporting company used your report improperly

    1

  13. Incorrect information on your report

    Account status incorrect

    1

  14. Other

    None

    1

  15. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  16. Trouble during payment process

    Escrow, taxes, or insurance

    1

  17. Trouble during payment process

    Lien release

    1

States

  1. California

    53

  2. Georgia

    6

  3. New York

    6

  4. Texas

    4

  5. None

    2

View all states (8)

  1. Washington

    2

  2. Florida

    1

  3. Nevada

    1

Company response

  1. Closed with explanation

    66

  2. Closed

    9

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    74

  2. No

    1

How to read these figures

Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology

Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.

Regulatory records

Regulatory & institutional records

Only records that apply to this institution are shown. Identifiers stay as published.

FFIEC NICAugust 19, 2026Observed date for the NIC institution record.

Ask about this regulatory record

Institution identity

FDIC BankFind baseline

FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.

Legal name
East West Bank
Display name
East West Bank
Institution status
Active
FDIC insured
Yes
FDIC insured since
August 9, 1989
Established date
January 1, 1972
Charter class
State-chartered commercial bank, member of the Federal Reserve System (FRS)
Primary federal regulator
Federal Reserve Board
Headquarters
Pasadena, CA, 91101, United States
Website
https://www.eastwestbank.com
FDIC certificate number
31628
Federal Reserve
197478
Domestic location count
97
Source observed
August 3, 2026

Regulatory information

Regulatory profile

Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.

Regulatory identity

Institution status
ACTIVE
Primary federal regulator
FRS
Institution type
State Member Bank
Primary activity
NAICS 52211
FDIC certificate
31628
Federal Reserve
197478
F28JOQ8OBWCFUYM0UX93
Headquarters
135 North Los Robles Avenue, 7th Floor, Pasadena, CA, 91101, United States
Primary deposit insurer
Deposit Insurance Fund (DIF)
Source observed
August 19, 2026

Community Reinvestment Act (CRA)

Latest available CRA evaluation

Rating
Outstanding
Exam date
August 12, 2024
Regulator
Federal Reserve
Examination method
Large Bank Exam

This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.

CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.

Historical CRA evaluations

Scroll sideways to see every CRA examination column.

Historical CRA evaluations
Exam dateCRA ratingRegulatorExamination method
August 12, 2024OutstandingFederal ReserveLarge Bank Exam
March 8, 2021OutstandingFederal ReserveLarge Bank Exam
January 30, 2017SatisfactoryFederal ReserveLarge Bank Exam
January 22, 2013SatisfactoryFederal ReserveLarge Bank Exam
October 25, 2010SatisfactoryFederal ReserveLarge Bank Exam
July 7, 2008SatisfactoryFederal ReserveLarge Bank Exam
May 15, 2006SatisfactoryFederal ReserveLarge Bank Exam
September 1, 2004SatisfactoryFDICLarge Bank Exam
October 1, 2001SatisfactoryFDICLarge Bank Exam
September 1, 1999SatisfactoryFDICLarge Bank Exam
July 1, 1997SatisfactoryFDICLarge Bank Exam

Read the methodology

Formal hierarchy

FFIEC NIC hierarchy rows

63

Showing 1 through 25 of 63 relationship records

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

Additional profile fields

Fields below supplement the primary source baseline and are shown only when present on the public profile.

Entity type
FDIC-insured state-chartered member bank

Locations

Branch and office locations

Start with the published count and primary location. Search stays paged so the first view stays readable.

FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.

Ask about these locations

Branch locations

Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.

Branch network

Listed locations

97

Showing 51 through 97 of 97 listed locations

Scroll sideways to see every branch column.

Showing 51 through 97 of 97 FFIEC NIC branch locations
BranchAddressCityStatePostal code
SF GEARY BOULEVARD BRANCH5501 Geary BoulevardSan FranciscoCA94121
SF MONTGOMERY BRANCH555 Montgomery StreetSan FranciscoCA94111
SF WASHINGTON BRANCH743 Washington StreetSan FranciscoCA94108
STOCKTON - BROADWAY BRANCH1301 Stockton StreetSan FranciscoCA94133
SAN GABRIEL BRANCH800 East Valley BoulevardSan GabrielCA91776
SAN JOSE BRANCH1728 Hostetter Road, Suite 10San JoseCA95131
SAN JOSE STORY BRANCH1001 Story Road, Suite 130San JoseCA95122
SAN MARINO BRANCH805 Huntington DriveSan MarinoCA91108
SAN MARINO HUNTINGTON DRIVE BRANCH2090 Huntington DriveSan MarinoCA91108
SAN MATEO - NORFOLK BRANCH2996A South Norfolk StreetSan MateoCA94403
SAN MATEO BRANCH27 East Fourth AvenueSan MateoCA94401
SOUTH PASADENA BRANCH1001 Fair Oaks AvenueSouth PasadenaCA91030
TEMPLE CITY BRANCH5607 North Rosemead BoulevardTemple CityCA91780
TORRANCE BRANCH23737 Hawthorne BoulevardTorranceCA90505
VAN NUYS RANCH 99 IN-STORE BRANCH6450 Sepulveda BoulevardVan NuysCA91411
WALNUT BRANCH20607-1 Amar RoadWalnutCA91789
WESTMINSTER BRANCH9032 Bolsa AvenueWestminsterCA92683
SHALLOWFORD BRANCH3490 Shallowford Road Northeast, Ste 100AtlantaGA30341
VININGS BRANCH2727 Paces Ferry Road Southeast Ste 1-50AtlantaGA30339
PLEASANT HILL BRANCH2540 Pleasant Hill RoadDuluthGA30096
BOSTON BRANCH68 Harrison AvenueBostonMA02111
QUINCY BRANCH219 Quincy AvenueQuincyMA02169
LAS VEGAS COMMERCIAL BANKING CENTER4711 Spring Mountain RoadLas VegasNV89102
BROOKLYN 8TH AVENUE BRANCH5801 8th AvenueBrooklynNY11220
BROOKLYN AVENUE U BRANCH1322-1328 Avenue UBrooklynNY11229
FLUSHING - ROOSEVELT BRANCH135-11 Roosevelt AvenueFlushingNY11354
FLUSHING OFFICE BRANCH38-05 Union StreetFlushingNY11354
BOWERY BRANCH77 BoweryNew YorkNY10002
CANAL STREET NY CHINATOWN BRANCH208 Canal StreetNew YorkNY10013
MADISON AVENUE BRANCH535 Madison Avenue, 8th FloorNew YorkNY10022
HARRY HINES BRANCH2527 Royal Lane, Suite 155DallasTX75229
BELLAIRE BRANCH9600 Bellaire Boulevard, Suite 101HoustonTX77036
BOONE BRANCH10623 Bellaire Boulevard, Suite 100HoustonTX77072
CAPITOL BRANCH6730 Capitol StreetHoustonTX77011
CAPITOL DRIVE-IN FACILITY6721 Capitol StreetHoustonTX77011
MILAM BRANCH2808 Milam Street, Suite AHoustonTX77006
SPRING BRANCH9090 Katy Freeway, 1st FloorHoustonTX77024
VETERANS MEMORIAL BRANCH13480 Veterans Memorial DriveHoustonTX77014
PLANO BRANCH3911 West Park Boulevard, Suite 601PlanoTX75075
RICHARDSON BRANCH275 West Campbell Road, Suite 111RichardsonTX75080
DULLES BRANCH4639 Highway 6Sugar LandTX77478
SUGAR LAND BRANCH15144 Southwest FreewaySugar LandTX77478
BELLEVUE BRANCH10900 Northeast 4th Street, Suite 200BellevueWA98004
EASTSIDE BELLEVUE BRANCH2331 130th Avenue Northeast, Suite 104BellevueWA98005
NORTHGATE BRANCH9709 3rd Avenue Northeast, Suite 110SeattleWA98115
SEATTLE INTERNATIONAL DISTRICT BRANCH668 South Lane Street, Suite 101SeattleWA98104
HONG KONG BRANCH #2Suite 1108, 11f, Two Ifc, 8 Finance STHong Kong—Postal code not provided by source.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

History

Institution history

Events are listed by date. The source event type is kept with the record.

HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.

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Institution history

History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.

Institutional history

FFIEC NIC history events

14

Showing 1 through 14 of 14 history events

FFIEC NIC institutional history events
Event dateEvent typeRelated institution
January 18, 2014Charter Discontinued (Merger or Purchase & Assumption)—
January 18, 2014Charter Discontinued (Merger or Purchase & Assumption)—
June 12, 2010Failure - Government Assistance ProvidedWASHINGTON FIRST INTERNATIONAL BANK
November 7, 2009Failure - Government Assistance ProvidedUNITED COMMERCIAL BANK
August 18, 2007Charter Discontinued (Merger or Purchase & Assumption)—
March 18, 2006Charter Discontinued (Merger or Purchase & Assumption)—
September 7, 2005Charter Discontinued (Merger or Purchase & Assumption)—
August 7, 2004Charter Discontinued (Merger or Purchase & Assumption)—
March 15, 2003Charter Discontinued (Merger or Purchase & Assumption)—
January 13, 2001Charter Discontinued (Merger or Purchase & Assumption)—
January 15, 2000Charter Discontinued (Merger or Purchase & Assumption)—
May 29, 1999Charter Discontinued (Merger or Purchase & Assumption)—
March 26, 1994Failure - Government Assistance ProvidedDELTA FEDERAL SAVINGS BANK
July 13, 1991Failure - Government Assistance ProvidedPACIFIC COAST FEDERAL SAVINGS AND LOAN ASSOCIATION OF AMERICA

These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

SourcesEach source keeps its own observed date. Dates are not combined into one profile date.

Ask about these sources

Sources & methodology

Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.

CFPB Consumer Complaint Database search

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.

Methodology

HMDA modified LAR

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.

Methodology

Cite this profile

Related research pages