US Mortgage Intelligence

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CROSSCOUNTRY MTG

Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

1,343

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20132
20142
20157
201614
201715
201817
201926
202057
202197
2022135
2023199
2024216
2025236
2026320

Leading issues

  1. Trouble during payment process

    None

    194

  2. Trouble during payment process

    Escrow, taxes, or insurance

    181

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    115

  4. Applying for a mortgage or refinancing an existing mortgage

    None

    111

  5. Struggling to pay mortgage

    None

    90

View all issues (48)

  1. Trouble during payment process

    Payment process

    78

  2. Closing on a mortgage

    None

    66

  3. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    36

  4. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    31

  5. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    30

  6. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    30

  7. Trouble during payment process

    Loan sold or transferred to another company

    26

  8. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    25

  9. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    25

  10. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    23

  11. Closing on a mortgage

    Closing disclosure or other related disclosures

    23

  12. Closing on a mortgage

    Delays with the closing process

    22

  13. Struggling to pay mortgage

    Foreclosure

    21

  14. Closing on a mortgage

    Changes in loan terms during or after closing

    18

  15. Trouble during payment process

    Fees charged

    18

  16. Trouble during payment process

    Private mortgage insurance (PMI)

    18

  17. Trouble during payment process

    Paying off the loan

    17

  18. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    16

  19. Incorrect information on your report

    Account status incorrect

    16

  20. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    15

  21. Closing on a mortgage

    Fees or costs after closing

    11

  22. Application, originator, mortgage broker

    None

    10

  23. Incorrect information on your report

    Account information incorrect

    9

  24. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    8

  25. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    7

  26. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    6

  27. Loan servicing, payments, escrow account

    None

    6

  28. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    5

  29. Credit decision / Underwriting

    None

    5

  30. Loan modification,collection,foreclosure

    None

    5

  31. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    5

  32. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    3

  33. Settlement process and costs

    None

    3

  34. Trouble during payment process

    Interest rate

    3

  35. Improper use of your report

    Reporting company used your report improperly

    2

  36. Incorrect information on your report

    Information belongs to someone else

    2

  37. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    2

  38. Credit monitoring or identity theft protection services

    Problem canceling credit monitoring or identify theft protection service

    1

  39. Incorrect information on your report

    Public record information inaccurate

    1

  40. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    1

  41. Problem with a company's investigation into an existing problem

    Investigation took more than 30 days

    1

  42. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    1

  43. Trouble during payment process

    Lien release

    1

States

  1. Florida

    172

  2. California

    148

  3. Ohio

    103

  4. Texas

    97

  5. New Jersey

    76

View all states (49)

  1. Pennsylvania

    73

  2. Illinois

    62

  3. New York

    46

  4. Washington

    46

  5. Georgia

    42

  6. North Carolina

    41

  7. Virginia

    39

  8. Massachusetts

    36

  9. Arizona

    31

  10. Indiana

    30

  11. Michigan

    27

  12. Colorado

    22

  13. Minnesota

    20

  14. South Carolina

    17

  15. Tennessee

    15

  16. Alabama

    14

  17. Missouri

    14

  18. Nevada

    14

  19. Maryland

    13

  20. Utah

    13

  21. Wisconsin

    12

  22. Connecticut

    11

  23. Louisiana

    11

  24. New Hampshire

    11

  25. Oklahoma

    11

  26. Oregon

    11

  27. Delaware

    8

  28. West Virginia

    8

  29. Kentucky

    7

  30. None

    7

  31. Kansas

    6

  32. New Mexico

    6

  33. Iowa

    3

  34. Nebraska

    3

  35. Puerto Rico

    3

  36. Rhode Island

    3

  37. Alaska

    2

  38. Arkansas

    2

  39. Maine

    2

  40. District of Columbia

    1

  41. Hawaii

    1

  42. Mississippi

    1

  43. Montana

    1

  44. North Dakota

    1

Company response

  1. Closed with explanation

    1,104

  2. Closed with non-monetary relief

    138

  3. In progress

    70

  4. Closed with monetary relief

    30

  5. Untimely response

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    1,313

  2. No

    30

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology