HMDA records
192,498
2025
Public institution profile · Mortgage company · Not a recommendation
CROSSCOUNTRY MORTGAGE INC
Also published as CROSSCOUNTRY MTG
Mortgage companyACTIVE
Primary category-specific identifier not published for this profile.
Data observedSection records may have different source dates.
- Public-source data
- Source-linked records
- No paid lender rankings
- See methodology
- Correct the record
Identifiers, verification, and corrections
Stable identifiers
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
- company ID
- Not published — no verified match
More identifiers
- Federal Reserve
- 4183602
- Not published — no verified match
Verification status not yet publishedVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Data correction
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionAt a glance
- Institution type
- Mortgage company
- Status
- ACTIVE
- HMDA activity
- Published activity year 2025
- Complaint records
- CFPB search status is not currently available.
What USMI publishes
Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
- Institution type
- Mortgage company
- Status
- ACTIVE
- activity
- Published activity year 2025
- Complaint records
- CFPB search status is not currently available.
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
Institution identity
Mortgage company identity
Source-backed identity fields for a nondepository mortgage or financial institution. FDIC insurance and NCUA charter identifiers are not applicable to this category.
- Legal name
- CROSSCOUNTRY MORTGAGE INC
- Display name
- CROSSCOUNTRY MTG
- Institution status
- ACTIVE
- Federal Reserve
- 4183602
What this profile is not
- Not a lender recommendation or ranking.
- Not a mortgage rate sheet or quote.
- Not an underwriting, approval, or eligibility decision.
- Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
- Not a complaint-resolution channel.
- Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.
HMDA
Mortgage activity
Reported records for the selected year. These figures are not a lender score.
192,498reported records
125,099reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
activity
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
Loan originations
125,099
2025
Denials
7,732
2025
Withdrawals
49,994
2025
Denial rate among decisioned applications
5.7%
2025
Annual history
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 192,498 | 125,099 | 2,868 | 7,732 | 49,994 | 5.7% |
| 2024 | 157,258 | 101,894 | 1,050 | 3,716 | 48,190 | 3.5% |
| 2023 | 140,554 | 83,452 | 866 | 3,058 | 49,276 | 3.5% |
| 2022 | 159,373 | 99,085 | 1,182 | 3,535 | 52,084 | 3.4% |
| 2021 | 220,619 | 155,947 | 1,546 | 4,936 | 53,364 | 3.0% |
| 2020 | 183,963 | 137,473 | 1,296 | 3,481 | 39,163 | 2.4% |
| 2019 | 73,232 | 51,649 | 1,784 | 1,814 | 16,121 | 3.3% |
| 2018 | 43,083 | 28,599 | 3,070 | 1,726 | 9,111 | 5.2% |
Detailed activity
Loan type and purpose
| Category | HMDA records |
|---|---|
| Conventional | 128,505 |
| FHA | 46,261 |
| VA | 16,666 |
| RHS / FSA | 1,066 |
| Home purchase | 126,696 |
| Home improvement | 5,272 |
| Refinancing | 26,783 |
| Cash-out refinancing | 17,254 |
State reporting
53 states / territories reported
How to read these figures
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
CFPB consumer submissions
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
1,343
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 7 |
| 2016 | 14 |
| 2017 | 15 |
| 2018 | 17 |
| 2019 | 26 |
| 2020 | 57 |
| 2021 | 97 |
| 2022 | 135 |
| 2023 | 199 |
| 2024 | 216 |
| 2025 | 236 |
| 2026 | 320 |
Leading issues
Trouble during payment process
None
194
Trouble during payment process
Escrow, taxes, or insurance
181
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
115
Applying for a mortgage or refinancing an existing mortgage
None
111
Struggling to pay mortgage
None
90
View all issues (48)
Trouble during payment process
Payment process
78
Closing on a mortgage
None
66
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
36
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
31
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
30
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
30
Trouble during payment process
Loan sold or transferred to another company
26
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
25
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
25
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
23
Closing on a mortgage
Closing disclosure or other related disclosures
23
Closing on a mortgage
Delays with the closing process
22
Struggling to pay mortgage
Foreclosure
21
Closing on a mortgage
Changes in loan terms during or after closing
18
Trouble during payment process
Fees charged
18
Trouble during payment process
Private mortgage insurance (PMI)
18
Trouble during payment process
Paying off the loan
17
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
16
Incorrect information on your report
Account status incorrect
16
Applying for a mortgage or refinancing an existing mortgage
Application denials
15
Closing on a mortgage
Fees or costs after closing
11
Application, originator, mortgage broker
None
10
Incorrect information on your report
Account information incorrect
9
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
8
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
7
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
6
Loan servicing, payments, escrow account
None
6
Closing on a mortgage
Setting up an escrow account for taxes and insurance
5
Credit decision / Underwriting
None
5
Loan modification,collection,foreclosure
None
5
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
5
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
3
Settlement process and costs
None
3
Trouble during payment process
Interest rate
3
Improper use of your report
Reporting company used your report improperly
2
Incorrect information on your report
Information belongs to someone else
2
Problem with a company's investigation into an existing problem
Problem with personal statement of dispute
2
Credit monitoring or identity theft protection services
Problem canceling credit monitoring or identify theft protection service
1
Incorrect information on your report
Public record information inaccurate
1
Problem with a company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
1
Problem with a company's investigation into an existing problem
Investigation took more than 30 days
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Lien release
1
States
Florida
172
California
148
Ohio
103
Texas
97
New Jersey
76
View all states (49)
Pennsylvania
73
Illinois
62
New York
46
Washington
46
Georgia
42
North Carolina
41
Virginia
39
Massachusetts
36
Arizona
31
Indiana
30
Michigan
27
Colorado
22
Minnesota
20
South Carolina
17
Tennessee
15
Alabama
14
Missouri
14
Nevada
14
Maryland
13
Utah
13
Wisconsin
12
Connecticut
11
Louisiana
11
New Hampshire
11
Oklahoma
11
Oregon
11
Delaware
8
West Virginia
8
Kentucky
7
None
7
Kansas
6
New Mexico
6
Iowa
3
Nebraska
3
Puerto Rico
3
Rhode Island
3
Alaska
2
Arkansas
2
Maine
2
District of Columbia
1
Hawaii
1
Mississippi
1
Montana
1
North Dakota
1
Company response
Closed with explanation
1,104
Closed with non-monetary relief
138
In progress
70
Closed with monetary relief
30
Untimely response
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
1,313
No
30
How to read these figures
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Data not published for this profile. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
No published branch result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
History
Institution history
Events are listed by date. The source event type is kept with the record.
HistoryEvent dates come from the source row. The observed date is when USMI reviewed the file.
No published institution history result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources & methodology
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
No published source link is attached to this profile yet. That does not establish that no official record exists.