US Mortgage Intelligence

← Back to institutions

Institution profile

Citibank, National Association

Bank · Active · Headquarters: Sioux Falls, SD

Profile data observed August 3, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

8,722

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
2012143
20132,391
20141,647
20151,387
20161,154
2017831
2018415
2019208
2020126
2021181
202263
202341
202450
202543
202642

Leading issues

  1. Loan modification,collection,foreclosure

    None

    3,825

  2. Loan servicing, payments, escrow account

    None

    2,095

  3. Application, originator, mortgage broker

    None

    554

  4. Trouble during payment process

    None

    498

  5. Struggling to pay mortgage

    None

    462

View all issues (47)

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    311

  2. Settlement process and costs

    None

    253

  3. Credit decision / Underwriting

    None

    214

  4. Closing on a mortgage

    None

    207

  5. Other

    None

    104

  6. Incorrect information on your report

    Account status incorrect

    19

  7. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    14

  8. Incorrect information on your report

    Account information incorrect

    13

  9. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    13

  10. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    12

  11. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    11

  12. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    10

  13. Closing on a mortgage

    Delays with the closing process

    10

  14. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    8

  15. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    8

  16. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    7

  17. Closing on a mortgage

    Changes in loan terms during or after closing

    7

  18. Closing on a mortgage

    Closing disclosure or other related disclosures

    6

  19. Trouble during payment process

    Lien release

    6

  20. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    5

  21. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    5

  22. Trouble during payment process

    Paying off the loan

    5

  23. Struggling to pay mortgage

    Foreclosure

    4

  24. Trouble during payment process

    Payment process

    4

  25. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    3

  26. Incorrect information on your report

    Information is missing that should be on the report

    3

  27. Incorrect information on your report

    Public record information inaccurate

    3

  28. Trouble during payment process

    Loan sold or transferred to another company

    3

  29. Improper use of your report

    Reporting company used your report improperly

    2

  30. Incorrect information on your report

    Information belongs to someone else

    2

  31. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    2

  32. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    2

  33. Problem with a credit reporting company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    2

  34. Trouble during payment process

    Escrow, taxes, or insurance

    2

  35. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  36. Closing on a mortgage

    Fees or costs after closing

    1

  37. Incorrect information on your report

    Old information reappears or never goes away

    1

  38. Incorrect information on your report

    Personal information incorrect

    1

  39. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    1

  40. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  41. Trouble during payment process

    Interest rate

    1

  42. Trouble during payment process

    Private mortgage insurance (PMI)

    1

States

  1. California

    1,204

  2. New York

    954

  3. Florida

    776

  4. Texas

    523

  5. Georgia

    408

View all states (60)

  1. New Jersey

    387

  2. Illinois

    381

  3. Ohio

    313

  4. Michigan

    310

  5. Pennsylvania

    271

  6. Maryland

    269

  7. North Carolina

    254

  8. Virginia

    230

  9. Massachusetts

    190

  10. Arizona

    150

  11. Minnesota

    138

  12. Washington

    137

  13. Missouri

    135

  14. Colorado

    126

  15. Connecticut

    126

  16. South Carolina

    104

  17. Tennessee

    101

  18. Wisconsin

    101

  19. Indiana

    90

  20. None

    87

  21. Oregon

    85

  22. Alabama

    79

  23. Nevada

    72

  24. Louisiana

    65

  25. Kentucky

    61

  26. Delaware

    54

  27. New Hampshire

    47

  28. Oklahoma

    47

  29. New Mexico

    42

  30. Mississippi

    37

  31. Arkansas

    35

  32. Utah

    34

  33. Iowa

    33

  34. District of Columbia

    32

  35. Kansas

    30

  36. Puerto Rico

    27

  37. Nebraska

    24

  38. West Virginia

    21

  39. Maine

    20

  40. Hawaii

    19

  41. Idaho

    18

  42. Rhode Island

    16

  43. Vermont

    12

  44. North Dakota

    11

  45. South Dakota

    11

  46. Alaska

    7

  47. Wyoming

    5

  48. AE

    3

  49. Montana

    3

  50. Guam

    2

  51. AA

    1

  52. American Samoa

    1

  53. AP

    1

  54. Federated States of Micronesia

    1

  55. U.S. Virgin Islands

    1

Company response

  1. Closed with explanation

    7,618

  2. Closed with non-monetary relief

    717

  3. Closed with monetary relief

    335

  4. Closed

    52

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    8,715

  2. No

    7

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology