Total CFPB mortgage complaint records
151
Institution profile
BankUnited, National Association
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 4 |
| 2013 | 42 |
| 2014 | 26 |
| 2015 | 26 |
| 2016 | 17 |
| 2017 | 14 |
| 2018 | 8 |
| 2019 | 6 |
| 2021 | 3 |
| 2022 | 4 |
| 2024 | 1 |
Leading issues
Loan modification,collection,foreclosure
None
54
Loan servicing, payments, escrow account
None
51
Trouble during payment process
None
18
Application, originator, mortgage broker
None
10
Closing on a mortgage
None
5
View all issues (11)
Other
None
4
Struggling to pay mortgage
None
3
Credit decision / Underwriting
None
2
Settlement process and costs
None
2
Applying for a mortgage or refinancing an existing mortgage
None
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
States
Florida
70
New York
12
California
10
New Jersey
9
Virginia
8
View all states (26)
Maryland
6
Massachusetts
5
Illinois
4
Arizona
3
Georgia
3
Nevada
3
Connecticut
2
Texas
2
Utah
2
Delaware
1
District of Columbia
1
Idaho
1
Indiana
1
Minnesota
1
Nebraska
1
None
1
North Carolina
1
Rhode Island
1
Washington
1
West Virginia
1
Wisconsin
1
Company response
Closed with explanation
135
Closed with monetary relief
7
Closed with non-monetary relief
6
Closed
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
151
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.