Total CFPB mortgage complaint records
28
Institution profile
Bank OZK
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 4 |
| 2026 | 8 |
Leading issues
Closing on a mortgage
None
5
Trouble during payment process
None
5
Applying for a mortgage or refinancing an existing mortgage
None
3
Closing on a mortgage
Fees or costs after closing
2
Struggling to pay mortgage
Foreclosure
2
View all issues (14)
Trouble during payment process
Escrow, taxes, or insurance
2
Trouble during payment process
Payment process
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Incorrect information on your report
Account information incorrect
1
Incorrect information on your report
Information belongs to someone else
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Georgia
11
Texas
6
Florida
3
North Carolina
2
Alabama
1
View all states (10)
Arkansas
1
Illinois
1
Maryland
1
New Jersey
1
None
1
Company response
Closed with explanation
28
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
28
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.