Total CFPB mortgage complaint records
185
Institution profile
AMERICAN FNCL RESRCS
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 9 |
| 2014 | 19 |
| 2015 | 28 |
| 2016 | 30 |
| 2017 | 21 |
| 2018 | 14 |
| 2019 | 14 |
| 2020 | 10 |
| 2021 | 10 |
| 2022 | 8 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 6 |
| 2026 | 9 |
Leading issues
Loan servicing, payments, escrow account
None
44
Trouble during payment process
None
41
Application, originator, mortgage broker
None
26
Settlement process and costs
None
11
Applying for a mortgage or refinancing an existing mortgage
None
9
View all issues (22)
Struggling to pay mortgage
None
9
Closing on a mortgage
None
8
Loan modification,collection,foreclosure
None
8
Credit decision / Underwriting
None
6
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Trouble during payment process
Payment process
3
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
3
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
2
Closing on a mortgage
Closing disclosure or other related disclosures
2
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
2
Trouble during payment process
Escrow, taxes, or insurance
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Incorrect information on your report
Account information incorrect
1
Problem with fraud alerts or security freezes
None
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Trouble during payment process
Loan sold or transferred to another company
1
States
California
19
Florida
16
Arizona
13
Washington
13
Texas
11
View all states (38)
Georgia
9
Pennsylvania
9
Indiana
7
North Carolina
7
Ohio
7
Michigan
6
New Jersey
6
New York
6
Illinois
5
Louisiana
4
South Carolina
4
Virginia
4
Colorado
3
Kentucky
3
Maryland
3
Massachusetts
3
Missouri
3
Tennessee
3
Wisconsin
3
Connecticut
2
Maine
2
Oklahoma
2
Oregon
2
Alaska
1
Hawaii
1
Iowa
1
Kansas
1
Minnesota
1
Mississippi
1
New Hampshire
1
None
1
Rhode Island
1
Utah
1
Company response
Closed with explanation
176
Closed with monetary relief
4
Closed
3
Closed with non-monetary relief
1
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
166
No
19
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.