US Mortgage Intelligence

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Institution profile

21ST MTG CORP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

899

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20122
201333
201474
201579
201671
201763
201849
201928
202051
202163
202262
202354
202469
2025121
202680

Leading issues

  1. Struggling to pay mortgage

    None

    146

  2. Loan modification,collection,foreclosure

    None

    128

  3. Trouble during payment process

    None

    118

  4. Loan servicing, payments, escrow account

    None

    112

  5. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    77

View all issues (41)

  1. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    43

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    36

  3. Struggling to pay mortgage

    Foreclosure

    30

  4. Application, originator, mortgage broker

    None

    24

  5. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    23

  6. Closing on a mortgage

    None

    21

  7. Trouble during payment process

    Payment process

    18

  8. Trouble during payment process

    Escrow, taxes, or insurance

    13

  9. Closing on a mortgage

    Changes in loan terms during or after closing

    11

  10. Settlement process and costs

    None

    11

  11. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    7

  12. Closing on a mortgage

    Closing disclosure or other related disclosures

    7

  13. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    7

  14. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    6

  15. Incorrect information on your report

    Account information incorrect

    6

  16. Incorrect information on your report

    Account status incorrect

    6

  17. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    6

  18. Trouble during payment process

    Paying off the loan

    6

  19. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    4

  20. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    4

  21. Closing on a mortgage

    Delays with the closing process

    4

  22. Other

    None

    3

  23. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    3

  24. Trouble during payment process

    Fees charged

    3

  25. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    2

  26. Closing on a mortgage

    Fees or costs after closing

    2

  27. Credit decision / Underwriting

    None

    2

  28. Trouble during payment process

    Loan sold or transferred to another company

    2

  29. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    1

  30. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  31. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  32. Incorrect information on your report

    Information belongs to someone else

    1

  33. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  34. Trouble during payment process

    Interest rate

    1

  35. Trouble during payment process

    Lien release

    1

  36. Trouble during payment process

    Private mortgage insurance (PMI)

    1

States

  1. Texas

    159

  2. Florida

    88

  3. California

    70

  4. Georgia

    50

  5. Louisiana

    45

View all states (51)

  1. Michigan

    38

  2. New York

    34

  3. Alabama

    32

  4. South Carolina

    30

  5. North Carolina

    28

  6. Mississippi

    26

  7. Oklahoma

    23

  8. Tennessee

    21

  9. Arizona

    18

  10. Indiana

    17

  11. Minnesota

    17

  12. Ohio

    17

  13. Pennsylvania

    17

  14. Arkansas

    14

  15. Maryland

    13

  16. Colorado

    12

  17. Kentucky

    12

  18. New Mexico

    11

  19. Illinois

    10

  20. Delaware

    9

  21. Missouri

    8

  22. None

    8

  23. New Jersey

    6

  24. Massachusetts

    5

  25. Nevada

    5

  26. Connecticut

    4

  27. Idaho

    4

  28. Iowa

    4

  29. Kansas

    4

  30. Utah

    4

  31. Vermont

    4

  32. Virginia

    4

  33. West Virginia

    4

  34. Montana

    3

  35. Oregon

    3

  36. Washington

    3

  37. AE

    2

  38. Maine

    2

  39. Nebraska

    2

  40. New Hampshire

    2

  41. Wisconsin

    2

  42. District of Columbia

    1

  43. Federated States of Micronesia

    1

  44. North Dakota

    1

  45. South Dakota

    1

  46. Wyoming

    1

Company response

  1. Closed with explanation

    893

  2. Closed with non-monetary relief

    3

  3. Closed with monetary relief

    2

  4. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    896

  2. No

    3

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology