US Mortgage Intelligence

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Institution profile

WESTSTAR MTG CORP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

70

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20133
20147
20157
20167
20171
20182
20195
20202
20217
20221
202310
20246
20258
20264

Leading issues

  1. Loan servicing, payments, escrow account

    None

    13

  2. Trouble during payment process

    None

    10

  3. Trouble during payment process

    Payment process

    9

  4. Loan modification,collection,foreclosure

    None

    5

  5. Trouble during payment process

    Escrow, taxes, or insurance

    5

View all issues (19)

  1. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    5

  2. Application, originator, mortgage broker

    None

    4

  3. Incorrect information on your report

    Account status incorrect

    3

  4. Struggling to pay mortgage

    None

    3

  5. Closing on a mortgage

    None

    2

  6. Settlement process and costs

    None

    2

  7. Unable to get your credit report or credit score

    Other problem getting your report or credit score

    2

  8. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  9. Applying for a mortgage or refinancing an existing mortgage

    None

    1

  10. Incorrect information on your report

    Account information incorrect

    1

  11. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  12. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  13. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

  14. Trouble during payment process

    Private mortgage insurance (PMI)

    1

States

  1. Texas

    23

  2. Arizona

    7

  3. California

    5

  4. New Mexico

    4

  5. Florida

    3

View all states (23)

  1. Georgia

    3

  2. Nevada

    3

  3. Alabama

    2

  4. Alaska

    2

  5. Iowa

    2

  6. Minnesota

    2

  7. None

    2

  8. Oregon

    2

  9. Arkansas

    1

  10. Illinois

    1

  11. Indiana

    1

  12. Louisiana

    1

  13. Michigan

    1

  14. Montana

    1

  15. New York

    1

  16. Ohio

    1

  17. Oklahoma

    1

  18. Virginia

    1

Company response

  1. Closed with explanation

    69

  2. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    70

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology