Total CFPB mortgage complaint records
42
Institution profile
WesBanco Bank, Inc.
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 7 |
| 2022 | 5 |
| 2023 | 5 |
| 2024 | 4 |
| 2025 | 12 |
| 2026 | 6 |
Leading issues
Trouble during payment process
None
11
Closing on a mortgage
None
5
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
5
Incorrect information on your report
Account status incorrect
3
Trouble during payment process
Payment process
3
View all issues (16)
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
2
Struggling to pay mortgage
None
2
Trouble during payment process
Interest rate
2
Trouble during payment process
Loan sold or transferred to another company
2
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Incorrect information on your report
Account information incorrect
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Paying off the loan
1
States
Maryland
15
Ohio
11
Kentucky
4
Pennsylvania
4
West Virginia
3
View all states (9)
Michigan
2
Arizona
1
Florida
1
Minnesota
1
Company response
Closed with explanation
40
Closed with monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
41
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.