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Institution profile

WATERSTONE MTG CORP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

58

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20134
20146
20157
20164
20175
20183
20195
20202
20216
20224
20231
20242
20256
20263

Leading issues

  1. Application, originator, mortgage broker

    None

    12

  2. Closing on a mortgage

    None

    11

  3. Applying for a mortgage or refinancing an existing mortgage

    None

    10

  4. Loan servicing, payments, escrow account

    None

    5

  5. Closing on a mortgage

    Delays with the closing process

    4

View all issues (18)

  1. Credit decision / Underwriting

    None

    3

  2. Settlement process and costs

    None

    2

  3. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  4. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  5. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  6. Closing on a mortgage

    Changes in loan terms during or after closing

    1

  7. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  8. Improper use of your report

    Reporting company used your report improperly

    1

  9. Other

    None

    1

  10. Struggling to pay mortgage

    None

    1

  11. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

  12. Trouble during payment process

    None

    1

  13. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    1

States

  1. Florida

    16

  2. Arizona

    8

  3. New Mexico

    5

  4. North Carolina

    4

  5. Wisconsin

    4

View all states (17)

  1. Texas

    3

  2. Virginia

    3

  3. Colorado

    2

  4. Iowa

    2

  5. Maryland

    2

  6. Minnesota

    2

  7. Ohio

    2

  8. Idaho

    1

  9. Illinois

    1

  10. None

    1

  11. Oklahoma

    1

  12. Oregon

    1

Company response

  1. Closed with explanation

    46

  2. Closed with monetary relief

    8

  3. Closed with non-monetary relief

    4

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    58

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology