US Mortgage Intelligence

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Institution profile

WATERMARK CAP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

48

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20131
20141
20153
20162
20175
20192
20206
20219
20225
20239
20242
20252
20261

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    14

  2. Trouble during payment process

    None

    13

  3. Application, originator, mortgage broker

    None

    6

  4. Closing on a mortgage

    None

    4

  5. Settlement process and costs

    None

    3

View all issues (11)

  1. Trouble during payment process

    Payment process

    3

  2. Incorrect information on your report

    Account status incorrect

    1

  3. Incorrect information on your report

    Information is missing that should be on the report

    1

  4. Struggling to pay mortgage

    None

    1

  5. Trouble during payment process

    Escrow, taxes, or insurance

    1

  6. Trouble during payment process

    Paying off the loan

    1

States

  1. California

    26

  2. Washington

    5

  3. Arizona

    4

  4. Texas

    3

  5. Massachusetts

    2

View all states (12)

  1. Michigan

    2

  2. Georgia

    1

  3. Maryland

    1

  4. Nevada

    1

  5. Pennsylvania

    1

  6. Tennessee

    1

  7. Virginia

    1

Company response

  1. Closed with explanation

    46

  2. Closed

    1

  3. Closed with non-monetary relief

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    47

  2. No

    1

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology