Total CFPB mortgage complaint records
56
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2022 | 7 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 26 |
| 2026 | 8 |
Leading issues
Trouble during payment process
Payment process
15
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
10
Trouble during payment process
Escrow, taxes, or insurance
8
Trouble during payment process
None
6
Trouble during payment process
Paying off the loan
4
View all issues (15)
Applying for a mortgage or refinancing an existing mortgage
None
3
Trouble during payment process
Lien release
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Incorrect information on your report
Account status incorrect
1
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
1
Trouble during payment process
Interest rate
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Florida
51
Georgia
2
California
1
North Carolina
1
Texas
1
Company response
Closed with explanation
31
Closed with non-monetary relief
17
Closed with monetary relief
8
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
55
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.