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VILLAGE CAP & INV

Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

734

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20132
20146
20155
20163
20179
20187
201912
202044
202152
202251
202374
202497
2025188
2026184

Leading issues

  1. Trouble during payment process

    None

    113

  2. Trouble during payment process

    Escrow, taxes, or insurance

    93

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    64

  4. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    59

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    57

View all issues (39)

  1. Trouble during payment process

    Payment process

    56

  2. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    49

  3. Struggling to pay mortgage

    None

    32

  4. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    20

  5. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    18

  6. Closing on a mortgage

    None

    17

  7. Closing on a mortgage

    Delays with the closing process

    15

  8. Trouble during payment process

    Paying off the loan

    15

  9. Closing on a mortgage

    Closing disclosure or other related disclosures

    11

  10. Struggling to pay mortgage

    Foreclosure

    11

  11. Incorrect information on your report

    Account status incorrect

    10

  12. Trouble during payment process

    Loan sold or transferred to another company

    10

  13. Trouble during payment process

    Fees charged

    9

  14. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    8

  15. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    8

  16. Application, originator, mortgage broker

    None

    6

  17. Closing on a mortgage

    Changes in loan terms during or after closing

    6

  18. Closing on a mortgage

    Fees or costs after closing

    5

  19. Loan modification,collection,foreclosure

    None

    5

  20. Loan servicing, payments, escrow account

    None

    5

  21. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    4

  22. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    3

  23. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    3

  24. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    3

  25. Improper use of your report

    Reporting company used your report improperly

    3

  26. Incorrect information on your report

    Account information incorrect

    3

  27. Settlement process and costs

    None

    3

  28. Trouble during payment process

    Lien release

    3

  29. Trouble during payment process

    Private mortgage insurance (PMI)

    2

  30. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  31. Credit monitoring or identity theft protection services

    Billing dispute for services

    1

  32. Incorrect information on your report

    Public record information inaccurate

    1

  33. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  34. Trouble during payment process

    Interest rate

    1

States

  1. Texas

    80

  2. Florida

    71

  3. Georgia

    60

  4. California

    57

  5. North Carolina

    41

View all states (48)

  1. Arizona

    31

  2. Illinois

    26

  3. New Jersey

    26

  4. Pennsylvania

    26

  5. Missouri

    24

  6. Virginia

    22

  7. South Carolina

    21

  8. Tennessee

    19

  9. Arkansas

    18

  10. Ohio

    16

  11. Maryland

    15

  12. Colorado

    13

  13. Michigan

    13

  14. Oklahoma

    13

  15. Alabama

    12

  16. Indiana

    12

  17. Utah

    11

  18. Mississippi

    10

  19. Nevada

    9

  20. Washington

    9

  21. Louisiana

    8

  22. Connecticut

    7

  23. Delaware

    7

  24. Idaho

    7

  25. Oregon

    6

  26. Maine

    5

  27. Minnesota

    5

  28. Wisconsin

    4

  29. Iowa

    3

  30. Kansas

    3

  31. Kentucky

    3

  32. Massachusetts

    3

  33. New Mexico

    3

  34. None

    3

  35. District of Columbia

    2

  36. New Hampshire

    2

  37. West Virginia

    2

  38. Hawaii

    1

  39. Nebraska

    1

  40. North Dakota

    1

  41. Rhode Island

    1

  42. South Dakota

    1

  43. Wyoming

    1

Company response

  1. Closed with explanation

    727

  2. Closed with monetary relief

    5

  3. Closed

    2

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    724

  2. No

    10

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology