Total CFPB mortgage complaint records
47
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
47
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 4 |
| 2014 | 6 |
| 2015 | 3 |
| 2016 | 5 |
| 2017 | 3 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 4 |
| 2026 | 1 |
Application, originator, mortgage broker
None
8
Closing on a mortgage
None
8
Applying for a mortgage or refinancing an existing mortgage
None
5
Loan servicing, payments, escrow account
None
5
Settlement process and costs
None
4
Trouble during payment process
None
4
Credit decision / Underwriting
None
3
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Improper use of your report
Reporting company used your report improperly
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Loan sold or transferred to another company
1
Florida
15
Georgia
6
New Mexico
4
California
3
Idaho
2
Maryland
2
Michigan
2
New York
2
North Carolina
2
South Carolina
2
Indiana
1
Kentucky
1
New Jersey
1
Ohio
1
Tennessee
1
Texas
1
Virginia
1
Closed with explanation
43
Closed with non-monetary relief
3
Closed with monetary relief
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
34
No
13
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.