Total CFPB mortgage complaint records
19
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 1 |
| 2017 | 2 |
| 2019 | 1 |
| 2020 | 3 |
| 2022 | 3 |
| 2023 | 2 |
| 2025 | 1 |
| 2026 | 6 |
Leading issues
Trouble during payment process
None
4
Application, originator, mortgage broker
None
3
Closing on a mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
None
2
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
2
View all issues (9)
Trouble during payment process
Escrow, taxes, or insurance
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Arizona
10
Texas
4
California
2
Georgia
1
Nevada
1
View all states (6)
New Hampshire
1
Company response
Closed with explanation
16
Closed with monetary relief
2
Closed
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
18
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.