Total CFPB mortgage complaint records
24
Institution profile
UBS Bank USA, National Association
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 3 |
| 2014 | 3 |
| 2015 | 1 |
| 2016 | 1 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 5 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 1 |
Leading issues
Trouble during payment process
None
9
Loan servicing, payments, escrow account
None
4
Application, originator, mortgage broker
None
2
Applying for a mortgage or refinancing an existing mortgage
None
2
Loan modification,collection,foreclosure
None
2
View all issues (10)
Credit decision / Underwriting
None
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
California
3
Florida
2
Illinois
2
Maryland
2
Virginia
2
View all states (18)
Arizona
1
Colorado
1
Georgia
1
Massachusetts
1
Michigan
1
Nevada
1
New Mexico
1
New York
1
None
1
North Carolina
1
Ohio
1
Oregon
1
South Carolina
1
Company response
Closed with explanation
20
Closed
4
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
24
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.