Total CFPB mortgage complaint records
15
Institution profile
TowneBank
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 2 |
| 2025 | 4 |
| 2026 | 1 |
Leading issues
Trouble during payment process
None
4
Closing on a mortgage
None
3
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
View all issues (9)
Applying for a mortgage or refinancing an existing mortgage
None
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Fees or costs after closing
1
Improper use of your report
Reporting company used your report improperly
1
States
Maryland
5
Virginia
5
North Carolina
2
District of Columbia
1
Georgia
1
View all states (6)
Texas
1
Company response
Closed with explanation
11
Closed with monetary relief
3
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
15
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.