Total CFPB mortgage complaint records
84
Institution profile
TOWNE MTG CO
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 12 |
| 2017 | 5 |
| 2018 | 6 |
| 2019 | 10 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 5 |
| 2023 | 9 |
| 2024 | 9 |
| 2025 | 4 |
| 2026 | 7 |
Leading issues
Trouble during payment process
None
20
Loan servicing, payments, escrow account
None
11
Loan modification,collection,foreclosure
None
10
Trouble during payment process
Payment process
7
Struggling to pay mortgage
None
6
View all issues (23)
Applying for a mortgage or refinancing an existing mortgage
None
4
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
3
Application, originator, mortgage broker
None
2
Closing on a mortgage
None
2
Incorrect information on your report
Account status incorrect
2
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
2
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Other
None
1
Problem with a credit reporting company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
1
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute
1
Settlement process and costs
None
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Michigan
20
Wisconsin
9
Georgia
7
California
4
Colorado
4
View all states (26)
Florida
4
Illinois
4
Minnesota
4
Pennsylvania
4
South Carolina
3
Alabama
2
Arizona
2
Indiana
2
New Jersey
2
Ohio
2
Iowa
1
Kentucky
1
Nevada
1
None
1
North Carolina
1
Oregon
1
Texas
1
Utah
1
Virginia
1
Washington
1
West Virginia
1
Company response
Closed with explanation
73
Closed with monetary relief
6
Closed
3
Closed with non-monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
82
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.