Total CFPB mortgage complaint records
20
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 2 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 3 |
| 2025 | 2 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
8
Closing on a mortgage
None
3
Application, originator, mortgage broker
None
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
View all issues (11)
Closing on a mortgage
Delays with the closing process
1
Credit decision / Underwriting
None
1
Loan servicing, payments, escrow account
None
1
Settlement process and costs
None
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
California
3
Missouri
2
Ohio
2
Pennsylvania
2
Colorado
1
View all states (15)
Florida
1
Georgia
1
Illinois
1
Kentucky
1
Michigan
1
North Carolina
1
South Carolina
1
Virginia
1
Washington
1
Wisconsin
1
Company response
Closed with explanation
18
Closed with monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
16
No
4
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.