Total CFPB mortgage complaint records
30
Institution profile
SUNCOAST
Identity verified through NCUA; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 1 |
| 2025 | 11 |
| 2026 | 8 |
Leading issues
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
5
Applying for a mortgage or refinancing an existing mortgage
None
4
Trouble during payment process
None
4
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
2
Incorrect information on your report
Account information incorrect
2
View all issues (14)
Struggling to pay mortgage
None
2
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Trouble during payment process
Escrow, taxes, or insurance
2
Trouble during payment process
Payment process
2
Closing on a mortgage
None
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Florida
30
Company response
Closed with explanation
30
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
30
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.