US Mortgage Intelligence

← Back to institutions

Institution profile

SUN W MTG CO

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

361

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20122
201315
201426
201536
201642
201730
201813
20198
202024
202140
202235
202314
202415
202525
202636

Leading issues

  1. Loan servicing, payments, escrow account

    None

    65

  2. Trouble during payment process

    None

    53

  3. Applying for a mortgage or refinancing an existing mortgage

    None

    45

  4. Loan modification,collection,foreclosure

    None

    32

  5. Struggling to pay mortgage

    None

    26

View all issues (34)

  1. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    23

  2. Application, originator, mortgage broker

    None

    22

  3. Closing on a mortgage

    None

    21

  4. Settlement process and costs

    None

    8

  5. Trouble during payment process

    Escrow, taxes, or insurance

    7

  6. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    6

  7. Credit decision / Underwriting

    None

    5

  8. Struggling to pay mortgage

    Foreclosure

    5

  9. Trouble during payment process

    Payment process

    5

  10. Closing on a mortgage

    Changes in loan terms during or after closing

    4

  11. Incorrect information on your report

    Account status incorrect

    4

  12. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    3

  13. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    3

  14. Closing on a mortgage

    Delays with the closing process

    3

  15. Incorrect information on your report

    Account information incorrect

    3

  16. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    3

  17. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  18. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    2

  19. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  20. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  21. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    1

  22. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    1

  23. Closing on a mortgage

    Fees or costs after closing

    1

  24. Improper use of your report

    Credit inquiries on your report that you don't recognize

    1

  25. Improper use of your report

    Reporting company used your report improperly

    1

  26. Incorrect information on your report

    Public record information inaccurate

    1

  27. Other

    None

    1

  28. Trouble during payment process

    Lien release

    1

  29. Trouble during payment process

    Loan sold or transferred to another company

    1

States

  1. California

    75

  2. Florida

    47

  3. Texas

    26

  4. Arizona

    21

  5. Maryland

    20

View all states (39)

  1. New Jersey

    14

  2. New York

    14

  3. Virginia

    12

  4. Pennsylvania

    11

  5. Colorado

    10

  6. Nevada

    9

  7. Georgia

    8

  8. Michigan

    8

  9. Puerto Rico

    8

  10. Louisiana

    7

  11. North Carolina

    7

  12. Ohio

    7

  13. Washington

    7

  14. Illinois

    5

  15. None

    5

  16. Utah

    5

  17. Kansas

    4

  18. New Mexico

    4

  19. Connecticut

    3

  20. Kentucky

    3

  21. Oregon

    3

  22. Tennessee

    3

  23. Indiana

    2

  24. Minnesota

    2

  25. Wisconsin

    2

  26. Alabama

    1

  27. Hawaii

    1

  28. Idaho

    1

  29. Iowa

    1

  30. Missouri

    1

  31. Montana

    1

  32. South Carolina

    1

  33. Vermont

    1

  34. Wyoming

    1

Company response

  1. Closed with explanation

    359

  2. Closed with monetary relief

    1

  3. Closed with non-monetary relief

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    352

  2. No

    9

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology