Total CFPB mortgage complaint records
83
Institution profile
STANDARD MTG CORP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 2 |
| 2013 | 3 |
| 2014 | 7 |
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 7 |
| 2021 | 6 |
| 2022 | 12 |
| 2023 | 5 |
| 2024 | 11 |
| 2025 | 5 |
| 2026 | 7 |
Leading issues
Trouble during payment process
None
25
Loan servicing, payments, escrow account
None
12
Struggling to pay mortgage
None
10
Loan modification,collection,foreclosure
None
8
Trouble during payment process
Escrow, taxes, or insurance
8
View all issues (16)
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Incorrect information on your report
Account information incorrect
2
Incorrect information on your report
Account status incorrect
2
Trouble during payment process
Payment process
2
Trouble during payment process
Private mortgage insurance (PMI)
2
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Closing on a mortgage
None
1
Struggling to pay mortgage
Foreclosure
1
Unable to get your credit report or credit score
Other problem getting your report or credit score
1
States
Louisiana
51
Texas
9
Florida
7
Mississippi
5
Tennessee
2
View all states (14)
Alabama
1
Arkansas
1
Georgia
1
Indiana
1
Missouri
1
New Mexico
1
None
1
Oklahoma
1
South Carolina
1
Company response
Closed with explanation
77
Closed with non-monetary relief
4
Closed with monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
82
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.