Total CFPB mortgage complaint records
34
Institution profile
SOVEREIGN LEND GRP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 3 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 5 |
| 2020 | 6 |
| 2021 | 10 |
| 2022 | 3 |
| 2025 | 1 |
| 2026 | 2 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
20
Closing on a mortgage
None
3
Application, originator, mortgage broker
None
2
Struggling to pay mortgage
None
2
Trouble during payment process
None
2
View all issues (10)
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Credit decision / Underwriting
None
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
States
California
6
North Carolina
4
Tennessee
4
Illinois
3
Arizona
2
View all states (17)
Maryland
2
Oregon
2
Texas
2
Colorado
1
Florida
1
Georgia
1
Mississippi
1
New Jersey
1
Pennsylvania
1
South Carolina
1
Virginia
1
Wisconsin
1
Company response
Closed with explanation
27
Closed with monetary relief
4
Untimely response
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
28
No
6
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.