Total CFPB mortgage complaint records
76
Institution profile
SOUTHWEST STAGE FUND
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2018 | 1 |
| 2019 | 10 |
| 2020 | 12 |
| 2021 | 7 |
| 2022 | 10 |
| 2023 | 7 |
| 2024 | 6 |
| 2025 | 8 |
| 2026 | 13 |
Leading issues
Trouble during payment process
None
18
Struggling to pay mortgage
None
15
Closing on a mortgage
None
6
Applying for a mortgage or refinancing an existing mortgage
None
5
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
5
View all issues (25)
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Incorrect information on your report
Information belongs to someone else
2
Trouble during payment process
Escrow, taxes, or insurance
2
Trouble during payment process
Paying off the loan
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Delays with the closing process
1
Incorrect information on your report
Account information incorrect
1
Incorrect information on your report
Account status incorrect
1
Loan modification,collection,foreclosure
None
1
Loan servicing, payments, escrow account
None
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Payment process
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Texas
19
Mississippi
6
North Carolina
6
Oklahoma
6
Florida
5
View all states (22)
South Carolina
5
Arizona
4
Georgia
3
Kentucky
3
Arkansas
2
California
2
Michigan
2
Tennessee
2
Virginia
2
Washington
2
Indiana
1
Kansas
1
Louisiana
1
New Jersey
1
New Mexico
1
None
1
Pennsylvania
1
Company response
Closed with explanation
74
Closed
1
Closed with monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
74
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.