Total CFPB mortgage complaint records
131
Institution profile
SIERRA PACIFIC MTG
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 4 |
| 2014 | 6 |
| 2015 | 11 |
| 2016 | 14 |
| 2017 | 8 |
| 2018 | 11 |
| 2019 | 11 |
| 2020 | 27 |
| 2021 | 23 |
| 2022 | 4 |
| 2023 | 7 |
| 2024 | 2 |
| 2025 | 2 |
| 2026 | 1 |
Leading issues
Trouble during payment process
None
53
Loan servicing, payments, escrow account
None
19
Application, originator, mortgage broker
None
14
Struggling to pay mortgage
None
13
Applying for a mortgage or refinancing an existing mortgage
None
8
View all issues (16)
Closing on a mortgage
None
7
Incorrect information on your report
Account status incorrect
3
Settlement process and costs
None
3
Trouble during payment process
Escrow, taxes, or insurance
3
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Closing on a mortgage
Closing disclosure or other related disclosures
1
Incorrect information on your report
Account information incorrect
1
Loan modification,collection,foreclosure
None
1
Other
None
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Payment process
1
States
California
61
Washington
6
Florida
5
New Jersey
5
None
5
View all states (25)
Colorado
4
Maryland
4
New York
4
Oregon
4
Idaho
3
Illinois
3
Massachusetts
3
North Carolina
3
Tennessee
3
Texas
3
Virginia
3
Arkansas
2
Indiana
2
South Carolina
2
Arizona
1
Kentucky
1
Minnesota
1
Nevada
1
Pennsylvania
1
Rhode Island
1
Company response
Closed with explanation
113
Closed with monetary relief
12
Closed with non-monetary relief
4
Closed
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
124
No
7
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.