Total CFPB mortgage complaint records
7
Institution profile
SHEA MTG
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2018 | 1 |
| 2020 | 1 |
| 2026 | 1 |
Leading issues
Application, originator, mortgage broker
None
2
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Credit decision / Underwriting
None
1
Settlement process and costs
None
1
View all issues (6)
Unable to get your credit report or credit score
Other problem getting your report or credit score
1
States
Arizona
2
California
2
Colorado
2
Virginia
1
Company response
Closed with explanation
6
Untimely response
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
No
5
Yes
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.