Total CFPB mortgage complaint records
33
Institution profile
SFMC LP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 3 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 2 |
| 2025 | 6 |
| 2026 | 4 |
Leading issues
Trouble during payment process
None
8
Struggling to pay mortgage
None
6
Closing on a mortgage
Closing disclosure or other related disclosures
5
Applying for a mortgage or refinancing an existing mortgage
None
2
Application, originator, mortgage broker
None
1
View all issues (16)
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Delays with the closing process
1
Closing on a mortgage
None
1
Loan modification,collection,foreclosure
None
1
Loan servicing, payments, escrow account
None
1
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Fees charged
1
States
Texas
32
Tennessee
1
Company response
Closed with explanation
23
Untimely response
7
Closed with monetary relief
2
Closed
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
22
No
11
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.