Total CFPB mortgage complaint records
45
Institution profile
SCHOOLSFIRST
Identity verified through NCUA; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 2 |
| 2017 | 5 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 7 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 9 |
| 2024 | 5 |
| 2025 | 7 |
| 2026 | 3 |
Leading issues
Trouble during payment process
None
15
Trouble during payment process
Escrow, taxes, or insurance
8
Struggling to pay mortgage
None
5
Applying for a mortgage or refinancing an existing mortgage
None
4
Loan servicing, payments, escrow account
None
2
View all issues (15)
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Application, originator, mortgage broker
None
1
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Problem with a company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Payment process
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
California
42
None
3
Company response
Closed with explanation
39
Closed with monetary relief
4
Closed with non-monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
45
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.