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Institution profile

ROYAL UNITED MTG LLC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

95

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20132
20146
201511
201611
201712
201811
20193
202010
20217
20224
20235
20247
20254
20262

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    32

  2. Application, originator, mortgage broker

    None

    23

  3. Closing on a mortgage

    None

    10

  4. Trouble during payment process

    None

    5

  5. Settlement process and costs

    None

    4

View all issues (19)

  1. Credit decision / Underwriting

    None

    3

  2. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    2

  3. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    2

  4. Loan modification,collection,foreclosure

    None

    2

  5. Trouble during payment process

    Escrow, taxes, or insurance

    2

  6. Trouble during payment process

    Lien release

    2

  7. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    1

  8. Closing on a mortgage

    Closing disclosure or other related disclosures

    1

  9. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  10. Improper use of your report

    Credit inquiries on your report that you don't recognize

    1

  11. Improper use of your report

    Reporting company used your report improperly

    1

  12. Loan servicing, payments, escrow account

    None

    1

  13. Struggling to pay mortgage

    None

    1

  14. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

States

  1. Texas

    20

  2. Indiana

    10

  3. Florida

    8

  4. California

    7

  5. Ohio

    6

View all states (25)

  1. Illinois

    4

  2. Michigan

    4

  3. New Jersey

    4

  4. North Carolina

    4

  5. Pennsylvania

    4

  6. Alabama

    3

  7. Missouri

    3

  8. New York

    3

  9. Kentucky

    2

  10. Oregon

    2

  11. Tennessee

    2

  12. Arkansas

    1

  13. Colorado

    1

  14. Georgia

    1

  15. Mississippi

    1

  16. Nevada

    1

  17. Oklahoma

    1

  18. South Carolina

    1

  19. West Virginia

    1

  20. Wisconsin

    1

Company response

  1. Closed with explanation

    69

  2. Closed with monetary relief

    19

  3. Closed with non-monetary relief

    7

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    85

  2. No

    10

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology