US Mortgage Intelligence

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Institution profile

ROCKET MTG LLC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

7,362

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
201210
2013197
2014213
2015306
2016346
2017242
2018263
2019313
2020559
2021567
2022500
2023397
2024339
2025654
20262,456

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    1,128

  2. Trouble during payment process

    Escrow, taxes, or insurance

    728

  3. Trouble during payment process

    None

    708

  4. Application, originator, mortgage broker

    None

    586

  5. Closing on a mortgage

    None

    441

View all issues (62)

  1. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    410

  2. Trouble during payment process

    Payment process

    391

  3. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    345

  4. Loan servicing, payments, escrow account

    None

    245

  5. Struggling to pay mortgage

    None

    237

  6. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    157

  7. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    124

  8. Trouble during payment process

    Loan sold or transferred to another company

    121

  9. Credit decision / Underwriting

    None

    112

  10. Settlement process and costs

    None

    111

  11. Loan modification,collection,foreclosure

    None

    107

  12. Struggling to pay mortgage

    Foreclosure

    106

  13. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    99

  14. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    91

  15. Trouble during payment process

    Fees charged

    86

  16. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    83

  17. Trouble during payment process

    Paying off the loan

    77

  18. Trouble during payment process

    Private mortgage insurance (PMI)

    76

  19. Closing on a mortgage

    Closing disclosure or other related disclosures

    71

  20. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    67

  21. Closing on a mortgage

    Delays with the closing process

    62

  22. Incorrect information on your report

    Account status incorrect

    55

  23. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    53

  24. Closing on a mortgage

    Changes in loan terms during or after closing

    49

  25. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    48

  26. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    37

  27. Closing on a mortgage

    Fees or costs after closing

    35

  28. Improper use of your report

    Reporting company used your report improperly

    35

  29. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    34

  30. Improper use of your report

    Credit inquiries on your report that you don't recognize

    34

  31. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    31

  32. Incorrect information on your report

    Account information incorrect

    29

  33. Trouble during payment process

    Lien release

    27

  34. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    23

  35. Trouble during payment process

    Interest rate

    14

  36. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    13

  37. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    10

  38. Incorrect information on your report

    Information belongs to someone else

    9

  39. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    7

  40. Other

    None

    5

  41. Problem with a company's investigation into an existing problem

    Investigation took more than 30 days

    5

  42. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    5

  43. Credit monitoring or identity theft protection services

    Billing dispute for services

    4

  44. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    4

  45. Credit monitoring or identity theft protection services

    Received unwanted marketing or advertising

    3

  46. Improper use of your report

    Received unsolicited financial product or insurance offers after opting out

    3

  47. Incorrect information on your report

    Information is missing that should be on the report

    3

  48. Incorrect information on your report

    Personal information incorrect

    3

  49. Problem with fraud alerts or security freezes

    None

    3

  50. Unable to get your credit report or credit score

    Other problem getting your report or credit score

    3

  51. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    2

  52. Problem with a credit reporting company's investigation into an existing problem

    Problem with personal statement of dispute

    2

  53. Credit monitoring or identity theft protection services

    Didn't receive services that were advertised

    1

  54. Credit monitoring or identity theft protection services

    Problem canceling credit monitoring or identify theft protection service

    1

  55. Incorrect information on your report

    Old information reappears or never goes away

    1

  56. Incorrect information on your report

    Public record information inaccurate

    1

  57. Problem with a credit reporting company's investigation into an existing problem

    Was not notified of investigation status or results

    1

States

  1. California

    849

  2. Florida

    711

  3. Texas

    619

  4. Georgia

    391

  5. New York

    338

View all states (54)

  1. Pennsylvania

    273

  2. New Jersey

    260

  3. Ohio

    250

  4. North Carolina

    246

  5. Illinois

    238

  6. Virginia

    228

  7. Maryland

    225

  8. Michigan

    225

  9. Colorado

    153

  10. Washington

    153

  11. Arizona

    144

  12. Tennessee

    135

  13. South Carolina

    132

  14. Indiana

    109

  15. Missouri

    108

  16. Massachusetts

    106

  17. Alabama

    98

  18. Louisiana

    98

  19. Oklahoma

    82

  20. Oregon

    81

  21. Wisconsin

    78

  22. Nevada

    77

  23. Kentucky

    76

  24. Connecticut

    75

  25. None

    71

  26. Minnesota

    68

  27. Utah

    62

  28. Arkansas

    55

  29. Mississippi

    51

  30. New Mexico

    48

  31. Kansas

    47

  32. New Hampshire

    46

  33. Iowa

    44

  34. West Virginia

    33

  35. Delaware

    32

  36. Hawaii

    32

  37. Idaho

    31

  38. Maine

    31

  39. Rhode Island

    30

  40. District of Columbia

    27

  41. Nebraska

    25

  42. Montana

    17

  43. Alaska

    15

  44. Vermont

    12

  45. Wyoming

    11

  46. South Dakota

    10

  47. North Dakota

    3

  48. Puerto Rico

    2

  49. AE

    1

Company response

  1. Closed with explanation

    7,009

  2. Closed with monetary relief

    235

  3. In progress

    83

  4. Closed with non-monetary relief

    28

  5. Closed

    7

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    7,330

  2. No

    32

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology